Get Solutions

Hi,I figured out a bizarre behavior when I try to rezise instance of component.It happens after last Figma’s update Figma Desktop App version 125.7.5 (some days ago).I will try to explain it, in a short way :Legacy, I created a component Text which wraps a child instance of component Rte. This Rte component was created for utilties reasons : it display generic text for a bunch of differents others components.The 2 components Text and Rte by default use an auto-layout root wrapper and a fixed width (280px) which is define inside a variable. When I use instances of these components, I override the resizing from Fixed to Fill, in order to get responsive behavior with different viewports width.It worked fine, before the update.Now when I reset an instance of component which is wrapped as a child inside a component (screenshot 1)  the resize property is set on Fixed width using my variable of 280px (screenshot 2). Ok until then.And when I want to override the resizing property of my instanc

I have a full Figma Design Project for an app. Multiple screens, all annotated, and want to bring it to figma make. I have done it but the results are horrible (icons missing, backend like login functions not working). Am I supposed to bring in the chat only one screen at the time? all the screen are responsive, made up with components and annotated to explain what each field should behave,  both design wise and backend wise.Anyone with the same problem, or with suggestions?  

Dear all,I was facing the same issue with variables in mobile prototypes. The variables are working fine on desktop, chrome or safari but not working on figma mobile app  or mobile browsers.I found out that it is caused by custom fonts that I used. The fonts are not available on mobile so It crashes. When I set the fonts to Inter, It is working fine.I saw that many people are struggling with this issue. I solved my problem by changing to default fonts, If you are facing the similar issue, try checking if you are using a font that is available on mobile phones.

Hi all, I am trying to create localised assets for my company and using Figma Buzz and the Bulk Create feature.I paste in the template I am working with into Figma Buzz, upload the xlsx file with the format as attached but when connecting the items and clicking “Create assets” it’s creating the assets but it’s just duplicating them. It’s not replacing the text as per the spreadsheet. What am I doing wrong? Or is this a bug? 

Hello Community, I’ve been trying to utilize the Material Icons within the content of my web designs on Figma. The issue is that whenever I insert a Material Icon into a line of text with a different font, the icon itself is not vertically aligned with the surrounding text. Instead of resting on the same bottom line, the icon is elevated above the rest of the text. Even when I try adjusting the line height of the icon individually, no changes are made to its vertical position. Has anyone been able to achieve the correct alignment when using Material Icons within lines of text? 

There is a hover effect I’m using in my regular design files, but when I try to do it in Figma Sites, I can’t seem to replicate it. Am I doing something wrong? Any help would be greatly appreciated! Here’s a Loom link to a quick video walkthrough of my issue:  

Im sharing interactive prototypes with developers who access files via Dev mode. How can they see interaction settings? I.e. Triggers, delay, duration, etc:  

My students recently had to reverify their accounts and I noticed that our listing still reflects our outdated branding and location.We are listed as “Creative Academy (Woodstock)” - old name and location.Today we go by “Cape Town Creative Academy” and we reside in the Silo District, Cape Town. We moved in 2022 and decided to be the one and only Creative Academy, bound the mother city.Can this be updated somewhere?I’m the current IxD program coordinator (head of department) as of 2022. My predecessor may have initially registered us so I’m unsure where to look to make this update.Please advise and thank you!

Our institute, Venturetech Computer Education, is based in Sheikhupura, Punjab-Pakistan. We want to get listed for Figma Education verification so our students and instructors can benefit from Figma’s educational resources. What is the process, and are institutes outside major cities (like Sheikhupura) eligible for listing?* I already contact with “education@figma.com” but didn’t get any response.

Last day, I successfully verified in student Plan, but i dunno my education plan’s expiry date. How do i know my education expiry date?

Hello folksI’ve created a project with figma make , downloaded its files to my PC and deleted it from figma make, now i want figma make to add some additional features, how can i upload my project again to figma make for re editing? is possible to upload the code files that created by figma make for re editing?

I used a fill inside my frame, and chose an image. Now i can’t seem to edit the image. What am I doing wrong or missing?  

Hi,  The account upgrade payment system will not take my valid address for billing info 

Hello everyone.I’m currently researching best practices for maintaining retail facilities and wanted to ask the community for insights. From your experience, what are the key areas that should never be overlooked to keep operations smooth and cost-effective?For example, energy systems, safety compliance, and cleaning standards often come up in discussions. I’d like to better understand the key components of retail facility management maintenance that ensure both customer satisfaction and operational efficiency.Which aspects have you found most critical, and how do you prioritize them in your maintenance strategy?

Is there anyway to see the expiration date of my education account?  High school & higher educationWill it expire 1 year after I successfully register?

Hello Figma Support,I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email.Here are my account details: Old email address:   [redacted PII] Figma username : [redacted PII] Example file link(s) I created:  [redacted PII] I would like to recover my account and transfer it to a new email address:  [redacted PII]Could you please help me with this process?Thank you very much for your support.Best regards,

Dear Figma,  My account (REDACTED) has been suspended and i would like to know why and somehow fix that because it's my main work and study account and i really need to access them. I think it is a mistake. Please provide me some details on this issue. Thank you in advance. - Sofia Isakova

 I’ve lost access automatically to an important Figma file . When I try to open it, I see this message:“Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.”This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file?Here’s the file link:https://www.figma.com/design/L34zzygdPwIH48yOFj2DPM/DASTAA---Ready-for-Dev?node-id=210-2219&t=DH5MR6wFRGFh4eN6-1  

Hello,I’m having this issue for quite some time now. I noticed that it started happening since the last update. Whenever I open Figma none of my images from any project load. And I try to wait it out and they don’t load, i’ve tried to re-install Figma and nothing changed. I thought it was maybe a internet connection, it’s not, since i’ve started to use Ethernet and have good internet now. It’s surely a problem with Figma itself. And it’s not only on the app, it’s also online where I enter and can’t see anything from any project.Even on projects I can’t see the thumbnail for projects because they don’t load. I don’t know what it could be. Please help if you know what I can do.In the 2º photo you can see that those posts in specific had a photo for a background and other elements using photos and none of them are showing. 

I work in Figma every day, often juggling multiple brands at once. One challenge I keep running into is the lack of Pantone color referencing when using variables.Our organization recently shifted completely from Adobe to Figma and Affinity. While the transition has been great overall, our team still struggles with referencing work in Figma since we can’t easily reference Pantone colors within the system library.I get that Figma is primarily web-design focused, but there’s a huge opportunity to expand into print and editing features, think brochures, magazines, etc. Even something as simple as linking Pantone references to brand colors in variables would be a real game changer.Curious if anyone else is facing this, or if Figma has plans in this direction?

Hi, My local variables for colors and effects keep getting detached across my file randomly. Is this expected? It’s slowing me down a lot.

Hi, very fun playing around with Figma Make, and am chomping at the bit for more functionality ;) Main Q right now: when will we be able to use our own photos and images in Make? At first I tried using my photos, providing the image itself, links in the code, etc. to no avail. Then I noticed in the help article that it says using direct images isn't available yet — the model will just create an interpretation of the image right now. Is this right or am I trying to upload/retrieve images/photos all wrong? Please let us know all the things! I'm sure other early experimenters want to know too...

Hi team 👋I am trying to publish a v4 version update for a plugin I am creating for Figma, but I’m getting the following error:“XHR for “/api/plugins/1535371360850075397/upload” failed with status 403”and the suggestion:“Please try again, or report this file to the Figma team for support.” Where should I submit the file? There is no link provided, and I couldn’t find any instructions. 

Hello! Are we able to re-verify our education status at the team level vs. individual? I had to submit my pay stubb to verify my status and I’d like to prevent my team from needing to do this as well.Thank you!