Get Solutions

Dear Figma support team,in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 20$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. I understand your policy, but I would appreciate you reviewing this case for refund.Thank you!

This is my code:const image = figma.getImageByHash(imageHash);    const bytes = await image.getBytesAsync();    const bytesArray = Array.from(bytes);    const fileName = `${folder}/${nodeName}_${imageHash}.png`;I tried to use blobs in ui part, exportAsync in plugin part and tried to find other ways but I couldn’t. What I need to do? 

Hello,I accidentally activated the Dev Mode in Figma Pro before the invoice was issued. Could you please help me cancel or revert this action?Thank you for your assistance.

I can’t for the life of me figure this one out. We have a card design with a BG image and some overlay graphics on top. The bottom level is a label and a text box with a BG. The text box should scale with the top level which is the image & have a minimum width at the same time if there is not enough text to fill the full width. However it seems like it is impossible to do without making it fill the entire top level?   

Let me explain what I need, and hopefully someone can tell me if it’s possible.I already have a fully coded and functional design system. What I want is to design in Figma using my existing design system components — but instead of Figma Make recreating all the components from scratch (which isn’t useful for my workflow), I’d like Figma Make to pull the actual code of these components directly from my existing sources (e.g., GitHub, Storybook, etc.).I can connect all the components using Code Connect UI but that don’t do anything for the Figma Make Is that possible?

I have searched for this answer in the forum, but haven’t been able to my situation represented yet - so here goes: I am a design manager who needs access to all projects in my company, but do not want the notifications for all projects. Currently I am unable to find, either within the Mac desktop app or the we app, where within a specific project there is an ability to turn off notifications (currently getting both a pile of emails, as well as Slack notifications in our generic Slack integration- not channel specific). Any help to turn off one project notifications would be greatly appreciated!

Hello team, I am trying to implement Figma design in Jetpack Compose, but I am not able to match the result.In Figma, I have this:Which seems to result into this in Figma:But when applying in Android studio, the result is different:Where the green color represents export from Figma and the red color result from Jetpack Compose.There is a code if somebody is interested into it:And here is the used export from Figma:Any idea how to fix the result?

I face problem like, I create a single frame inside a frame but after sometimes i see that there is multiple frames. Why this happenning? 

I couldn't verify using our school email even though our school is listed in the school list—it throws an error. I've emailed SheerID support, filled out their support form, and done everything possible, but I can see now that Figma and SheerID are not respecting our time and not taking our concerns seriously. To give them a taste of their own medicine, if you're facing all these similar issues, let's review them on G2 and Trustpilot with 0 stars. This is my last option. I emailed Figma Education and Support with all the necessary documents that show we're a government school in Nepal. I'll ask my whole school's students to review them, and we'll see how they feel about it. They say they will respond in 3-6 business days, and both I and the Figma team know it's beyond that.I also filled out: https://www.figma.com/education/k-12/.I see countless unsolved forum posts and feel hopeless.https://forum.figma.com/report-a-problem-6/sheerid-verification-fails-again-and-again-45510?tid=45510#po

When i have my app in preview mode you can select iphone 16 etc and how what it looks like in a real phone. however when you click full screen mode - to say share with stakeholders the app becomes all disjointed/looks messy - is there a way to share your figma make design in the iphone mode - like we do with figma prototypes?also ive tried to change the light grey background colour in the code and doesn’t seem to work - any ideas?

In prototype mode when you change the animation type (smart animate, dissolve, instant etc) it resets the duration each time.It’s quite annoying as if I’m trying to experiment with different animation effects It’s also changing the duration. They should be seperate changes.

Hello,What I am trying to accomplish is when all the balloons are popped and down to the last, it automatically navigates to the next page. I’ve tried the following variables Action 1: On Click → Change to → popped variant Animation: Smart Animate, 150–250ms Action 2: After Delay → 200ms → Navigate to → Final Questions frame Easing: Dissolve or Smart Animate That’s it. No condition needed; you’ve already decided it’s the final balloon. If you must keep a variable/condition (e.g., only navigate when poppedCount == 8): Create a Number variable in a collection called AppState. On each balloon instance’s click: Set variable AppState.poppedCount = AppState.poppedCount + 1 Change to popped (put this after the Set variable) On the screen frame (not inside the balloon component), add: On Click (No—don’t do this) Use: After Delay → 1ms → Conditional → If AppState.poppedCount == 8 → Navigate to Final Questions Place this above any other g

Hello,I am needing help on getting the balloons to pop and go to the next page. I’ve used the following: Select the Component Set (the top-level that holds both “Default” and “Popped”). Look in the Prototype panel on the right. If there’s a “Delay → Next Frame” interaction here, delete it — it affects all variants. Now click the “Default” variant (inside the component set). Add only this interaction: Trigger: On Tap Action: Change to → Popped Animation: Smart Animate Then click the “Popped” variant. Add this interaction: Trigger: After delay (300 ms) Action: Navigate to → Next profile frame Animation: Slide left Now, each variant owns its own prototype logic.No more shared auto-trigger.

在AI为什么我没有AI功能？AI功能入口哪里啊

Hi. When using both RTL and LTR text in a single text box, using the RTL text direction, everything is fine when LTR words come in the middle of RTL words, until you use LTR numbers with the LTR word. It messes up and puts the number as RTL instead! So if I write 2 Apples, in the explained scenario, it will look like Apples 2! (Spacing causes this, as i believe numbers can’t be recognized as LTR/RTL it defaults it as text direction override) Is there anything I’m doing wrong, or this is a bug to be reported?

When I use Copy as PNG on a selection/frame/image, Figma shows:“Copy failed. Your selection might be too large for the clipboard.”Exporting the same thing as a PNG file usually works, but copying to the clipboard does not even for size 1600x1600px. EnvironmentFigma: Desktop Beta app OS: Windows 11 File type: Design file  

We’ve noticed that in our organization, the “Share” feature under a Project doesn’t display the full list of members. It seems like the team member list is not synced or updated to include the latest members. Because of this, when we add new members to the organization, they still can’t directly see existing Projects. We have to manually invite them by email each time, which is quite inconvenient. Could someone confirm if this is a known issue or if there’s a workaround? Thanks! Our organization has 35 View Seats, 3 Dev Seats, and 23 Full Seats in total.However, when checking the Project’s “Share” member list, it only shows 34 members. 

I have followed the MCP server setup instructions, and tried connecting the started server to Cursor. However, the connection is stuck in “Loading tools” as can be seen in the screenshot. I need a way forward!  

When I try to share the Figma Make file I get these exclamation icons next to the can edit dropdown menu and it says an admin must update this seat so they can edit but I added one of the people who have the exclamation icons next to their permissions to my team? And we’re all on educational accounts and I really need to be able to collaborate on the website we made to do our final T_T please help 

Hello.I mistakenly made a payment for the wrong team I'm managing.It was for one seat on the Professional plan. I canceled the plan immediately after payment, but it seems refunds aren't possible online. Could you please assist me?Thank you.

I'm encountering an issue in Figma Make where I tried to undo changes by restoring previous versions.  However, each attempt results in a "reasoning" or "try again" notification, and nothing seems to change. I'm now stuck and unable to revert or move forward.Has anyone experienced this before? Any suggestions on how to resolve it or force a reset to a stable or even published version?

Sorry, solved!

I’ve created a project in Figma, and it’s working fine—I can also view the React code. However, when I tried to export and run it on my local system, I noticed that a required file, package.json, is missing.Could you please guide me on how to properly run this project locally? I already have the necessary technologies installed on my system.

Download code buttonI spotted the "Download Code" option in the upper right corner of the editor, but I noticed that there is no "package.json" file. Is there any documentation or a way to run these projects locally using my own IDE?