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Question

my draft is missing and i can't get help

  • January 13, 2026
  • 2 replies
  • 19 views

funounet

My important draft has disappeared from everywhere, I can't find it in search, recents, or in the trash. But other files are still there. Also i can’t create a support ticket to get help, but I see threads on the forum where people with the same problem are helped through support with real people
Please, help me to recover this file

2 replies

Gayani_S
Figmate
  • Community Support
  • January 13, 2026

Hey ​@funounet, I am part of the community support team and happy to help out!

Let’s go through a few checks together to see if we can locate it.
To start, could you please check the following:

  • The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
  • The file may have been moved by a teammate who was also on that file
  • You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.

If you happen to have the file link (URL), that would be helpful for further investigation. You might be able to find it in:

  • Your web browser history
  • Past emails or messages where you shared the file with someone
  • File > Recently Closed (if you’re using the desktop app)

 
If you’re able to share the file URL(s), I’d be happy to look into this further! 
 


funounet
  • Author
  • New Member
  • January 13, 2026

Thanks for your reply!
I don’t have deleted folder, nobody has been moved it and i logged into the right Figma account
So, here is URL