My important draft has disappeared from everywhere, I can't find it in search, recents, or in the trash. But other files are still there. Also i can’t create a support ticket to get help, but I see threads on the forum where people with the same problem are helped through support with real people
Please, help me to recover this file
Question
my draft is missing and i can't get help
Hey
Let’s go through a few checks together to see if we can locate it.
To start, could you please check the following:
- The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
- The file may have been moved by a teammate who was also on that file
- You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.
If you happen to have the file link (URL), that would be helpful for further investigation. You might be able to find it in:
- Your web browser history
- Past emails or messages where you shared the file with someone
- File > Recently Closed (if you’re using the desktop app)
If you’re able to share the file URL(s), I’d be happy to look into this further!
Thanks for your reply!
I don’t have deleted folder, nobody has been moved it and i logged into the right Figma account
So, here is URL
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