Ive been charged, month after i cancel my plan. So i use a plan for my account which i simply cancel after i thought that is no longer necessary. I did it in December, and today (17.01.2026) my bank account has been charged for some extra 6 euro. I did not give approve to that transaction, and i did not sign any extra docs i think. I want my refund, because your site is not clear at all with those micro transactions.
Question
my account has been charged
Hey
For general guidance on managing plan changes, you can review this resource here: Upgrade or downgrade your plan → Downgrade or cancel your plan.
As for the unexpected charge, I can’t access or share account-specific details in the public forum, but I do want to make sure this gets resolved as quickly as possible. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1693822, and they’ll reach out directly as soon as they’ve had a chance to review.
In the meantime, please keep an eye on the email inbox associated with your Figma account for next steps. Thanks again for your patience. We’ll make sure you’re supported as this gets sorted out.
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