Hello,
I purchased a 1-year subscription for two users on Figma. Before that, I had been using a monthly subscription. However, after switching to the annual plan, I was unable to cancel the monthly one because the interface is extremely confusing. Honestly, the UX is very poor and unclear.
As a result, when the monthly payment failed, my workspace was blocked — even though I already have an active annual subscription. I have paid a large amount for the yearly plan, but I still cannot use Figma.
I was afraid to cancel the monthly plan because I worried that it might also cancel my annual subscription, since the billing interface does not clearly explain this. That is why I did not take any action earlier.
Now my workspace is blocked, and I cannot work. Support replies are extremely slow — sometimes taking days — and this is seriously affecting my work.
Please help me:
-
Remove or cancel the monthly subscription
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Restore access to my workspace
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Make sure my annual 2-seat plan remains active
I would really appreciate an urgent resolution.
Thank you.
