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sergey_s
sergey_s
New Member
January 17, 2026
Question

Refund request for deleted account

  • January 17, 2026
  • 1 reply
  • 51 views

Hello,

 

I deleted my account more than a month ago, but got an unexpected renewal today. May I ask about refund? As account was deleted I had to login with Gmail. Account email was [redacted by moderator to remove personal information]

 

Thanks you

This topic has been closed for replies.

1 reply

Tom Reem
Figmate
Tom Reem
Figmate
January 17, 2026

Hey ​@sergey_s — thanks so much for flagging this and for sharing the details.

I can’t access or share account-specific information here on the Forum, but I do want to make sure this gets looked into as quickly as possible. I’ve gone ahead and opened a ticket on your behalf with our Product Support team so they can take a closer look.

Your case number is: 1693796, and someone from the team will be in touch as soon as they’ve had a chance to review. In the meantime, I’ve also removed some personal information from your original post to help protect your privacy — thanks for understanding there. Please keep an eye on the email inbox associated with your Figma account for next steps.

Appreciate you reaching out, and we’ll get you sorted as soon as we can.

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