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Unauthorized charge

  • January 17, 2026
  • 1 reply
  • 11 views
Mayi Namakookiro

An amount of $1500 has been charged on my card, i didn't even own a Figma account. I have just signed up one to report this fraudulent activity. Why is my card being charged when i don't use your services?

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • January 17, 2026

    Hi ​@Mayi Namakookiro — I’m really glad you reached out here, and thanks for flagging this. While I can’t access or share account-specific details in the forum, I’ve raised your post directly with our Product Support team. They’ve just sent you an email with next steps so they can take a closer look and help get this resolved. If it helps to find their email response, your case number is: 1693605.

    To protect your privacy, we’re not able to discuss billing details publicly, but please keep an eye on the email inbox tied to your Figma account for updates. We’ll be sure to stay with you as the team works through this.

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