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Billed for subscription after account deleted

  • January 16, 2026
  • 1 reply
  • 7 views

Liam stevens

Hello, I made a good faith effort to cancel all subscriptions associated with my Figma account by following Figma’s online instructions and reviewing all available settings. I was unable to find any active subscription to cancel. Believing billing had been stopped, I then deleted the account.

Despite this, I was charged $57.23 CAD several days after the account deletion, during a period when I no longer had access to the service and received no benefit from it. I did not authorize this charge and am requesting a refund

1 reply

djv
Figmate
  • Community Support
  • January 16, 2026

Hi ​@Liam stevens, thanks for reaching out about this! 

I completely understand how frustrating unexpected charges can be. My team here on the forum isn’t able to help with Billing, so I’ve created ticket #1693078 on your behalf to connect you with our support team.

Someone will review your account and be in touch soon.