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Dear Figma Support Team,I am writing to request a refund and correction regarding my recent subscription payment processed on January 4, 2026.I noticed that the subscription total increased significantly from $23.60 (Invoice: [redacted]) to $70.80 (Invoice: i[redacted]). This increase was unexpected, and I did not intend to add additional paid seats or upgrade my plan.I have not utilized the service under this new billing amount, and you can verify from my account activity that there has been no usage of any additional seats during this period.I would like to request the following:A full refund for the latest charge ($70.80) or at least a refund of the difference.A reset of my subscription to the previous "Professional" plan for a single seat to avoid any further incorrect charges.Please let me know if you need any further information to process this request. Thank you for your assistance.Details:Team Name: mariami burduli's teamLatest Invoice ID:[redacted]Date of charge: Jan 04, 2026B

Hello — I’m a developer trying to get my website online. Everything goes smoothly until the final stretch of publishing. We’re using Figma make with AI to design it and code it. Around 90% into the deploy, the publish process suddenly fails and I’m hit with a slew of CSS errors. I know the AI assistant attempted to upgrade the project to CSS Level 4, and I reverted it back to CSS Level 3 for compatibility/support reasons. However, when I try to deploy, I’m still seeing CSS errors. Despite multiple checks, the AI keeps suggesting this may be an issue on Figma’s side. The site is alignment-ai.io and it’s currently deployed, if you’d like to inspect it with DevTools to see the errors directly. I’ve tried everything I can control on my end: cache busting, dozens of code checks, removing our Google Analytics tag, and rolling back to prior versions. No luck — the site still goes offline. This also happened on a previous build around New Year’s, so we duplicated the project into a fresh build

Hello,I'm trying to embed a figma-prototype into our application where I need to use the Embed API to track the movement of respondents through the prototype.I need to read PRESENTED_NODE_CHANGED and INITIAL_LOAD.I need to set last visited node after LOAD.I'm having trouble getting the Embed API to work for unlogged users (no figma session, no figma cookie).Your example on the website do that. And according to the documentation it should be possible.https://developers.figma.com/docs/embeds/embed-api/#example-index-filePrototype URLhttps://embed.figma.com/proto/W6MiVVVuvJb5sdOihk2uxE/Unilever---Snack-snap?content-scaling=fixed&kind=proto&node-id=48-4510&page-id=1%3A2&scaling=scale-down&starting-point-node-id=48%3A4510&embed-host=cawi&client-id=Ptr4uxHDgFfqLl6vjtttEPPrototype is shared public. Demo https://cawi.nms.cz/3e1f3e8?Expected Embed API works like this without be logged into figma.When I am logged in:But in anonymous window (without logged into figma)

this problem is keep coming up since yesterday. so i deleted Chrome and figma app. and reinstalled figma app only 30 minutes ago.it worked fine for about 30 minutes. but now the problem came up again.i dont understand what this error pop-up is requesting me to do. I deleted the chrome app. please help. Now if i open figma app, only a white screen will open. i cant see anything.   

I have had issues lately where my prototypes are super slow. I have tried: Removing as many auto layout frames as i can Removing as many unnecessary interactions as possible Removed variables that was used in prototyping Detaching a lot of instances Created a flow that avoided overlays I did manage to create a prototype that was usuable by exporting my frames as png and bringing them back in to Figma and putting the components necessary for the flow on top of the images. But this solution obviously isn’t great in the long run. I think the issue might stem from a component from my design system. But I haven’t located the issue yet. Has anyone had similar issues and found a solution?

I’m an admin for our Organisation and am trying to assess the usage of AI credits across the team before the charges begin (as per the recommendation from Figma). However, I can only view team member’s usage from this current payment month which has only just begun. How do I see the usage from last month so I can see what the usage was at the end of the month to be able to understand how many credits we typically use?

I keep trying to re-verify my student status, because I am supposed to be using my student account for another semester, but it says that my account has exceeded the limit. 

After updating, I can't see the emails of people who have requested access to my file. This is important to me because I can only grant access to people with corporate email addresses.  

URGENT , j’ai besoin d’aide pour connecter mon application WEB à ma boite email professionnel ainsi qu’un accès à la plateforme via le site web ?Mon objectif est d’ajuster la bonne coordination entre mon application web à ma boite email professionnel  sous figma avant lancement des tests , publication de mon application au niveau USA . Merci pour votre retour

I’ve been involved in a few projects recently where choosing the right annotation partner made a huge difference in downstream model performance. It’s surprising how two vendors that look similar on the surface can behave very differently once you get into real workloads.Some of the differences I keep noticing include: consistency of labels across reviewers how edge cases are handled clarity and completeness of guidelines how errors are tracked and corrected transparency in the whole workflow One write-up I found explained a lot of these nuances pretty clearly:https://aipersonic.com/blog/choosing-the-right-annotation-partner/Sharing that just for context — not as a recommendation.For those of you who’ve actually hired annotation teams before:What were the most important factors for you in choosing a partner?Did accuracy matter more than communication?Did workflow transparency make a difference?Did you test with a small pilot first?Would love to hear your real experiences and ti

For smaller datasets, annotation can feel straightforward. But once you push past a few tens of thousands of samples, a bottleneck seems to form almost out of nowhere — quality drops, inconsistency spikes, and QA starts lagging.A few common pain points I keep running into: annotation drift between reviewers edge cases that weren’t covered in initial guidelines QC that worked early but collapses under volume scaling human reviews without losing quality I was thinking about where these bottlenecks come from and what steps actually help break through them. This write-up I read framed a lot of the pain points and mitigation steps in a way that made sense to me:https://aipersonic.com/blog/breaking-the-annotation-bottleneck/Not sharing the link to promote anything — just to give some context for the discussion.So for folks who’ve dealt with this at scale:What actually helped you lessen the bottleneck?Was it:• better reviewer training?• multi-stage QA?• automation + human hybrid?• clear

Working with medical data really changed how I think about annotation. Compared to general image or text labeling, the margin for error feels much smaller, and the consequences of inconsistency show up much faster.Some things that stand out to me: tiny annotation differences can change clinical meaning edge cases are common, not rare reviewer agreement is harder to maintain QA needs to be much stricter than usual A lot of problems don’t appear until later, when models are validated or retrained, which makes them harder to trace back to annotation decisions.Looking at structured medical annotation workflows helped me understand where these issues usually come from and how teams try to control them:https://aipersonic.com/medical-annotation/Sharing this for context, not as a recommendation.For those who’ve worked on medical AI projects: how do you manage reviewer consistency? do you rely fully on domain experts, or a mix of trained annotators + review? what QA steps actually mad

When i try to log in the account, it shows that “You've made too many recent attempts. Please try again later.”. What can i do to successfully log in? How long do i need to wait? Any other solutions to fix the problem?

Tried literally everything to verify my student account- filled out a form and everything and SheerID permanently closed my ticket! What do I do! I need to use this account with the education plan soon. What do i do??

I noticed that the children inside my frame suddenly disappeared for no apparent reason. I checked the version history, and everything is there in the previous versions, but in the current one I can’t see them at all. There are no layers under the frame, and I’ve confirmed that nothing is hidden—the frame genuinely shows no children.I also tried copying and pasting the frame from a previous version into the current one, but after pasting, it still shows no children.Please help me resolve this issue. Thank you!

Once I do update on figma i can push to github then if I work locally as developer and send push to github then from figma ai how can i pull those updates codes ?

I canceled the auto-renewal after my initial subscription, but I was still charged in the second month. What’s going on?Also, after being charged, my account didn’t receive any plan upgrade and is still on the free version.I’m currently unable to see any orders or anything related to canceling the subscription in my account.I need to cancel the subscription and request a refund. Please help me process this as soon as possible. Thank you.

I have design system and buttons status count too big and need to use variables but need some help

I wanted to change my org e-mail, but even though I clicked on the confirmation button on my new e-mail within minutes it keeps telling me the link has either expired or malformed. Would appreciate the help!

Hi — I’m hoping someone can help point me in the right direction.I’m being charged $21.49 monthly by Figma, but I can’t locate an active subscription on any Figma account I’m currently able to access. I’ve checked the accounts/emails I’m aware of and don’t see any billing information or active plans.At this point, I’m not sure which account or email address the charge is associated with, and I don’t have a way to identify it on my end. I’m trying to figure out how to: Identify the billing account associated with this charge, and Cancel the subscription, since I’m no longer using it. I’d also appreciate guidance on whether any recent charges might be eligible for a refund.Thanks in advance — any help or direction would be appreciated.

Hello Figma Support Team,I am facing an urgent issue with my account.Since yesterday, I am continuously getting this error while trying to create a new file:“XHR for '/api/files/create' failed with status 429”Because of this, I am completely unable to create any new files in Figma (including Drafts). I have already tried: Logging out and logging in again Clearing browser cache Trying without plugins The issue still persists, and it is blocking my work urgently.Could you please check if my account is under any rate limit or restriction and help resolve this as soon as possible?This is time-critical for my work, so I would really appreciate a quick resolution.

Hey there… I just encountered the issue with glass effect. I made a navigation bar with frame tool and added glass effect; while I design it has glass effect, but when I go to preview it just disappears. When I copy and paste the same frame onto design file instead of website it works how it should. Is it me ? Am I going crazy or its just Figma?work on design tabtotally disappears on preview

Hi Figma team, I need to gain access to my old projects from my previous job. Ive tried logging in with my old email address [redacted by moderator to remove personal information] but only some of my projects are showing. They were saved in another team either titled L33 or by my name but these options do not show when i log in. Please could someone advise on how to retrieve them as I am trying to make a portfolio and im very worried that ive lost my last 8 years of work!

My game is not loading and it is saying "A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older system in chat." I don't have any "A.I. Tokens" though. Any thoughts?

Hi there,I have been working on a program draft for the past two years. It contains one page with the semester schedule since August 2024 and about 45 pages with the detailed daily lesson plans as a small Landingpage per each day.  Additionally, all my class grades are listed on one separate page, showing the grades since the start of school in 2024.I am now quite concerned, because this file is no longer visible in my Figma account. This is a serious issue for me, as it represents many hours of work that would be almost impossible to recreate.Could you please advise me on what I can do? I am confident that the design file was not deleted, as I accessed it almost every 10 days/two weeks and always kept a close overview.Who could assist me with recovering this file?Thank you very much for your help, and best regards,Melanei