I want to cancel subscription to the lug in called 'AI Layout & Style Generator prompt.to.design by superrun”. They have been charging me since last 3 months. They never provided any receipt. They do not have contact details on their website. There is no link in the plug in to cancel.
When I subscribed 3 months back, I was taken to a stripe link.
Since the plug in offered by Figma, Figma must provide me an option to cancel.
Best answer by Celine_
Thanks for your patience while I confirmed this internally.
I can confirm that this plugin’s subscription is handled entirely outside of Figma’s billing platform, via the plugin creator’s own Stripe checkout. Since this subscription was purchased outside of Figma’s billing platform, we don’t have the ability to manage cancellations or refunds for it on our side.
This is also why the subscription doesn’t appear under Community purchases in your Figma account.
The next step is to reach out directly to the plugin creator, as they’re the only ones who can manage or cancel the subscription. You can contact them at: it@uxarts.ai
I understand how frustrating this is, especially when cancellation options aren’t clearly surfaced, and I appreciate you taking the time to explain what you’re seeing. I hope this clarification helps you get this resolved as quickly as possible!
Hey
To cancel a plugin subscription, you will need to follow the below steps:
For all information on how to cancel/renew your subscriptions, please check out our article on how to Cancel or renew a plugin subscription.
And as the plugin is created by community members and not Figma, you can also contact the plugin’s owner on their page directly, on the right here (see below). I hope this helps!
It does not show under community tab. When I had bought this I was taken directly to a payment link on stripe. Why dont you try to subscribe to the plug in and try to understand the payment process offered by Figma. Once you understand this, hopefully you can find an answer to my problem..of course this requires some effort from your end. But i am sure you can do it.
Thanks for the details! This looks odd, if the subscription was purchased through Figma’s payment platform, you should be able to manage it via your Stripe customer portal by following the steps shared earlier. If you’re still unable to see the subscription there, the next step will be to reach out to our support team directly with a screenshot and the purchase link so they can investigate further your case. (We can’t handle billing issue in the Forum due to security reasons).
To do that: Go to the Support Hub / Click Start a chat / Type “Report a bug”
Feel free to let me know when you have submitted your request, I can add a follow up note for your case.
As a reminder, if you subscribe to the plugin through a third-party payment site (for example, via Stripe outside of Figma, the subscription management and billing are handled directly by the plugin creator, and they’d be the best point of contact to review your account or payment status. For this plugin, you can contact to them directly at it@uxarts.ai) Thank you!
As I said earlier, you just need to click once on the subscribe link. Once you do this, there would be no if or buts in your mind.
As soon you click, the payment link via stripe asks you put in your card details and subscribe.
And the provider does not provide any links to unsubscribe. There are no contact details either.
Hence I request your help to put in 5 minutes and understand my problem. There is no rush to reply. Take 1 hour. You can solve my problem, just needs application if brain for 5 minutes
Thanks for your patience while I confirmed this internally.
I can confirm that this plugin’s subscription is handled entirely outside of Figma’s billing platform, via the plugin creator’s own Stripe checkout. Since this subscription was purchased outside of Figma’s billing platform, we don’t have the ability to manage cancellations or refunds for it on our side.
This is also why the subscription doesn’t appear under Community purchases in your Figma account.
The next step is to reach out directly to the plugin creator, as they’re the only ones who can manage or cancel the subscription. You can contact them at: it@uxarts.ai
I understand how frustrating this is, especially when cancellation options aren’t clearly surfaced, and I appreciate you taking the time to explain what you’re seeing. I hope this clarification helps you get this resolved as quickly as possible!
I have already emailed it@uxarts.ai.
I have not received any reply yet. Since the plug in is offered through your website, I hope you help me by highlighting my case to them..
Basically you are selling their product and may be get a part of the Commission. Hence I also hope you solve the problem of your customer.
Please help in any way you can. And please stop selling such plug ins.
Thanks for the additional details. To help move this forward, I’ve gone ahead and created a support ticket on your behalf so the appropriate team can review this more closely. For reference, your case number is #1708938. They’ll follow up with you directly by email (nbxxxge@gxxxxl.xxm).
In the meantime, feel free to reply to the case with any additional context or details you think may be helpful. Thanks for your patience.
No response / solution yet. I have been paying unnecessarily since 3 months. Please help me to cancel. Please get in touch with the plug in creator!! You have an active business relationship with them and still selling that plugin on your website. So you must be having their contact details. They have not responded to my email.
Hey again, I understand your concerns. I've added a follow-up note to your existing support ticket to share your feedback with the team so they're aware of your concerns. The support team will review the case and follow up with you directly by email if there's anything further they can advise. Thanks for your patience.
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