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Question

Manual Verification Help - Institutional Email Issue

  • January 25, 2026
  • 2 replies
  • 13 views
Nebula_Arc

Hi everyone,

I am looking for assistance from a moderator or staff member regarding my Student Education Plan verification. I am a student at Tripura University, but I am currently stuck in the process with no way to proceed.

The Situation:

The Email Issue: My university does not provide institutional (.edu) email addresses. My personal email [redacted by moderator to remove personal information] is the official address used for my university records and portal. 

  • SheerID Status: A support agent (Justin Baul) reset my tokens but explained that SheerID cannot approve personal email addresses due to their policy, even with documentation.

  • Figma Support: I sent an email to the Education Team 4 days ago as recommended, but I haven't received a response or a ticket number yet.

  • Request: I have my Official Student ID and a Bonafide Certificate from my university ready to prove my status. Could a staff member please help me open a ticket or manually review my case so I can access the Education Plan?

  • Account Email: [redacted by moderator to remove personal information] University: Tripura University

 

Thank you for your help!

 

 
AK@79

2 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • January 26, 2026

Hi ​@Nebula_Arc — welcome to Figma Forum, and thanks for taking the time to explain your situation. I’m really sorry for the trouble this has caused.

While I can’t view or share verification or account-specific details here, I can confirm that you have an open case with our Education Team. Your case number is: 1700056, and I’ve added the additional context you shared here so they have the full picture as they take a closer look.

Please note that one of the current requirements for higher education verification is a school-issued email address. You can find more details about that here: Figma for Education → Verify your education status.

I’ve also removed some personal information from your original post to help protect your privacy and account security — thanks for your understanding there.

The Education Team will follow up with you directly as soon as they have more to share. Please keep an eye on the email address tied to your Figma account.

    Nebula_Arc
    • Nebula_Arc
    • Author
    • New Member
    • January 27, 2026

    Hi Tom,

    Thank you so much for the warm welcome and for escalating this to the Education Team. I really appreciate you adding the extra context and providing the case number (1700056).

    I understand the school-issued email requirement. Since my university does not provide one, I have my Official Student ID and a Bonafide Certificate ready to share with the team to prove my status.

    I will keep a close eye on my email for their follow-up. Thank you again for your help!

    AK@79
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