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Question

Unable to access my account

  • January 26, 2026
  • 1 reply
  • 9 views
Muhammad Sajjad R.

Hi,

I am unable to access my Figma account and have not received a resolution through support.

My account was registered using my university email, which has been locked by my university due to storage limits on it. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.

This is an education account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.

I would greatly appreciate assistance with either:

  • Regaining access to the account by disabling the 2FA

  • Updating the account email address from your side so I can log in again

Please let me know what information you need from me to proceed. I am happy to provide any verification required.

Thank you for your time and support.

Best regards,
M Sajjad R.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • January 27, 2026

Hi ​@Muhammad Sajjad R. — welcome to Figma Forum, and thanks for sharing what’s going on. I’m sorry you’re running into this.

It sounds like the main blocker right now is that you can’t receive new messages at the email address tied to your account, which is preventing you from completing 2FA. One thing that may help in the short term is checking with your university’s IT department to see if they can restore access to that inbox, since a school-issued email address is required for verification on the Education plan.

If that doesn’t resolve it, I’ve gone ahead and opened a ticket on your behalf with our Product Support team so they can take a closer look. Your case number is: 1709530, and they’ll follow up with you directly about next steps for disabling 2FA once they’ve reviewed things.

In the meantime, please keep an eye on the email address associated with your Figma Forum account for updates, and feel free to reply here if anything changes on your end.

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