I have a pending order on my credit card. The billing was supposed to be managed by my previous employer ABS (American Bureau of Shipping). I am no longer with the company and I am being billed for this service. Please cancel it right now and stop billing me.
Invoice ID: in_1SsME5IvcqWR3dFDcMN1YX00
Team: lamorris's team
Start: Jan 22, 2026
End: Feb 22, 2026
Total: $21.32 USD
Best answer by Celine_
Hey @Lawrence Morris, Celine from Figma here! I’m working closely with Celyn and happy to assist.
Since you no longer have access to your corporate email account, I’ve gone ahead and created a support ticket on your behalf so our support team can take a closer look.
Please continue the conversation via email, and be sure to include the email address that was charged for this subscription so the team can investigate properly. For reference, your case number is #1710742, via your email address lawxxxxiii@gxxxxl.xxm. (I’ve redacted your personal details in your reply for security reasons). Thanks for your patience!
Update: The agent is waiting for your response to investigate it further. Please check your inbox when you can, thank you!
Hi
Appreciate you sharing the billing details. After checking, I can see that lamorris’s team is on a monthly Professional subscription that’s linked to your personal Gmail address, rather than a corporate email.
To stop any future charges, please log in to Figma using the personal Gmail account associated with lamorris’s team, then follow the steps in this Help Center article to cancel the subscription:
https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan
If you run into any issues completing the cancellation, feel free to reply here and we’ll be glad to help you through it.
Celyn. I don’t have access to that “lamorris” team when I log in using my personal email address “(redacted by the moderator due to PII) ”. Using my personal email (redacted by the moderator due to PII) as a login, I see that it is a free account.
The “lamorris” team and professional plan can only be seen when I log in using my company email address. The huge problem is I don’t have access to that computer, email or password. I don’t work for that company but I’m being billed. I can’t fix this from my end. Please cancel the subscription and stop billing me personally.
Hey @Lawrence Morris, Celine from Figma here! I’m working closely with Celyn and happy to assist.
Since you no longer have access to your corporate email account, I’ve gone ahead and created a support ticket on your behalf so our support team can take a closer look.
Please continue the conversation via email, and be sure to include the email address that was charged for this subscription so the team can investigate properly. For reference, your case number is #1710742, via your email address lawxxxxiii@gxxxxl.xxm. (I’ve redacted your personal details in your reply for security reasons). Thanks for your patience!
Update: The agent is waiting for your response to investigate it further. Please check your inbox when you can, thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.