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Lawrence Morris
Lawrence Morris
New Member
January 22, 2026
Solved

I need you stop billing me. I no longer work for the company and they were supposed to take care of the billing.

  • January 22, 2026
  • 3 replies
  • 104 views

I have a pending order on my credit card.  The billing was supposed to be managed by my previous employer ABS (American Bureau of Shipping).  I am no longer with the company and I am being billed for this service.  Please cancel it right now and stop billing me.

Invoice ID: in_1SsME5IvcqWR3dFDcMN1YX00
Team: lamorris's team
Start: Jan 22, 2026
End: Feb 22, 2026
Total: $21.32 USD

    This topic has been closed for replies.
    Best answer by Celine_

    Hey @Lawrence Morris, Celine from Figma here! I’m working closely with Celyn and happy to assist.

    Since you no longer have access to your corporate email account, I’ve gone ahead and created a support ticket on your behalf so our support team can take a closer look.

    Please continue the conversation via email, and be sure to include the email address that was charged for this subscription so the team can investigate properly. For reference, your case number is #1710742, via your email address lawxxxxiii@gxxxxl.xxm. (I’ve redacted your personal details in your reply for security reasons). Thanks for your patience!

    Update: The agent is waiting for your response to investigate it further. Please check your inbox when you can, thank you!

    3 replies

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    January 23, 2026

    Hi ​@Lawrence Morris, Celyn from Figma Community Support here — thanks for reaching out, and I’m happy to help with this.

    Appreciate you sharing the billing details. After checking, I can see that lamorris’s team is on a monthly Professional subscription that’s linked to your personal Gmail address, rather than a corporate email.

    To stop any future charges, please log in to Figma using the personal Gmail account associated with lamorris’s team, then follow the steps in this Help Center article to cancel the subscription:

    https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan

    If you run into any issues completing the cancellation, feel free to reply here and we’ll be glad to help you through it.

    Lawrence Morris
    Lawrence MorrisAuthor
    New Member
    January 24, 2026

    Celyn.  I don’t have access to that “lamorris” team when I log in using my personal email address “(redacted by the moderator due to PII) ”. Using my personal email (redacted by the moderator due to PII) as a login, I see that it is a free account.

    The “lamorris” team and professional plan can only be seen when I log in using my company email address.  The huge problem is I don’t have access to that computer, email or password.  I don’t work for that company but I’m being billed.  I can’t fix this from my end.  Please cancel the subscription and stop billing me personally.

    Celine_
    Figmate
    Celine_Answer
    Community Support
    January 27, 2026

    Hey @Lawrence Morris, Celine from Figma here! I’m working closely with Celyn and happy to assist.

    Since you no longer have access to your corporate email account, I’ve gone ahead and created a support ticket on your behalf so our support team can take a closer look.

    Please continue the conversation via email, and be sure to include the email address that was charged for this subscription so the team can investigate properly. For reference, your case number is #1710742, via your email address lawxxxxiii@gxxxxl.xxm. (I’ve redacted your personal details in your reply for security reasons). Thanks for your patience!

    Update: The agent is waiting for your response to investigate it further. Please check your inbox when you can, thank you!

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