Unable to access professional tools even after manual SheerID verification and confirmation.

Hey ​@devvrat, thanks for reaching out! 

A couple of common things to double-check:

• Education plan access isn’t automatically applied to a team. You may need to make sure you’re creating a new team or upgrading an existing team.  Check out this Help Center article for more information:
  https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams. 
• It’s also possible that the verified status was applied to a different Figma account. Please confirm that you’re logged into the same account that you used during the verification process.

If you believe your Education status was applied to the wrong account, you can submit this form and our team will help out. Please note, the Figma team cannot move status from an account associated with educational email address to an account associated with a personal email address. 

Feel free to reach out if you have any further questions!

I have double checked everything you mentioned but all I am seeing is "Free" being mentioned in my plan details and unable to use any of the professional features. I double checked the email from sheer id and they have mentioned that they have manually verified my details and activated my student account.

HI ​@devvrat - sorry you’re still running into issues with your education plan. I’m stepping in to help Gayani, and would like to echo her previous message.

We do not have the ability to review and/or make changes to accounts/billing/plans/etc.; this includes Education plans.

Please reach out to education@figma.com for further help. They will have more insight they can provide.

Thank you for your understanding.