Same as the title, I have the confirmation mail from SheerID.
Question
Unable to access professional tools even after manual SheerID verification and confirmation.
Hey
A couple of common things to double-check:
- Education plan access isn’t automatically applied to a team. You may need to make sure you’re creating a new team or upgrading an existing team. Check out this Help Center article for more information:
https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams. - It’s also possible that the verified status was applied to a different Figma account. Please confirm that you’re logged into the same account that you used during the verification process.
If you believe your Education status was applied to the wrong account, you can submit this form and our team will help out. Please note, the Figma team cannot move status from an account associated with educational email address to an account associated with a personal email address.
Feel free to reach out if you have any further questions!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.