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I can't verify student plan

  • January 19, 2026
  • 8 replies
  • 107 views
SKYLU

Hi, I am a student and I am unable to verify my student plan. 

The message I struggle with:

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

I also contacted with SheerID but they said “Please be advised that we're unable to process your verification request.”

Best answer by Junko3

Hi ​@SKYLU ,

 

Our team has fixed the issue with your verification, so you should be able to try applying again now.

We recommend clearing your browser cache and making sure you’re not connected to a VPN during the verification process.

Please also ensure that you apply using your school-issued email address (not a Gmail or personal email), and that you’re logged in to Figma using the same email address when you apply.

 

You can check more details here: Figma for Education > Application process

 

Thanks,

8 replies

J
Figmate
  • Junko3
  • Figmate
  • January 20, 2026

Hi ​@SKYLU,

 

I understand  you’re running into issues verifying your education plan.

 

Since you’ve already contacted SheerID and they weren’t able to process your request, and while we can’t override SheerID’s decision, I’ll check with our internal team to see if there’s anything we can do on our end.

I’ll follow up here once I have an update.

 

Thanks,

    J
    Figmate
    • Junko3
    • Figmate
    • Answer
    • January 22, 2026

    Hi ​@SKYLU ,

     

    Our team has fixed the issue with your verification, so you should be able to try applying again now.

    We recommend clearing your browser cache and making sure you’re not connected to a VPN during the verification process.

    Please also ensure that you apply using your school-issued email address (not a Gmail or personal email), and that you’re logged in to Figma using the same email address when you apply.

     

    You can check more details here: Figma for Education > Application process

     

    Thanks,

      SKYLU
      • SKYLU
      • Author
      • New Member
      • January 22, 2026

      Thank you so much 💞

        MorganHunt
        • MorganHunt
        • New Member
        • January 22, 2026

        .

        manuj
        • manuj
        • New Member
        • January 23, 2026

        I am running into the exact same issue please fix it that would be of great help for me

        Celine_
        Figmate
        • Celine_
        • Community Support
        • January 23, 2026

        Hey ​@manuj , could you please confirm whether you’re running into a verification limit issue?

        If so, you’ll need to reach out directly to SheerID about the “Verification Limit Exceeded” error using their secure form: Contact SheerID Support. Their team now has the tools to review your case and reset verification attempts so you can move forward. Thank you!

        manuj
        • manuj
        • New Member
        • January 26, 2026

        Hey ​@manuj , could you please confirm whether you’re running into a verification limit issue?

        If so, you’ll need to reach out directly to SheerID about the “Verification Limit Exceeded” error using their secure form: Contact SheerID Support. Their team now has the tools to review your case and reset verification attempts so you can move forward. Thank you!

        I did reach out to sheerID support and in reply I got this 
         

         

        Celine_
        Figmate
        • Celine_
        • Community Support
        • January 27, 2026

        Hey ​@manuj , after checking internally with the Figma Education team, it looks like the verification attempt was made using a Gmail address. At the moment, we’re not able to verify Education status using personal email addresses.

        To apply successfully, please make sure to use your school-issued email address when submitting your verification. For more information on the process, feel free to read our guide: Figma For Education.

        Thanks for your understanding!

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