Get Solutions

Im trying to import my designs into Principle for mac, but for some reason it wont connect to Figma. It just hangs on “Getting documents” and then it says it couldn't reach Figma.It worked just fine earlier today. but suddenly stopped working this evening.Anybody else experiencing this?  

I have submitted plugin.My plugin adds functionality that doesn’t exist in Figma. There is already quite similar plugin. Approved.I don’t like few things in the similar, existing plugin and created my own plugin.I got  "does not align with our guidelines under the section business sense". I analyzed “business sense” section, provided my thought to each point. I fixed “probable issue” and submitted it again, not approved. I shared a video example, how my plugin works. You could not achieve it with any existing Figma functionality or any existing Figma plugins.The all that I got "does not align with our guidelines under the section business sense", which is useless. The guidelines say “If your plugin or widget has been rejected, we'll send you an email with our determination. You may submit your plugin or widget again for review after addressing any feedback.”. But support answer is not a determination and is not a feedback that could be used.I am frustrated. I don’t know what it is. Is

Hello,My Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.

Hi Figma Team,I’m a student in Boston. I'm having problems verifying my student account for Figma, even though I have official information to verify my student status, and now exceeded the number of attempts.I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & to ask them to reset my attempts. I've done those advises twice, explained my case to them, but they replied that with a template email that they can't help and that they closed the ticket immediately without any further attempt to support or investigate for both requests (attached are proof).  I also saw a forum saying that I should try contacting education@figma.com which I did a couple of weeks ago but have not received any reply from them up until now, which led me to ask for help here. I need the student access for school projects so I desperately need help on this. Thank you 

Hi Figma Community,I recently tried to redeem a Figma offer, but I received the message: “Verification Limit Exceeded.” I haven’t used this offer before, and I’m not sure why this message appeared.Could someone kindly guide me on how to resolve this issue or safely try the offer again? Any official steps or tips would be greatly appreciated.Thank you in advance for your help!

I didn’t find the configuration details in the documentation for configuring Figma Dev Mode MCP servers in Intellij IDEs like Webstorm, Pycharm . is it not supported yet?

Example of what teachers get when they try to renew their education plan​​​​Hello Figma team, I’m an IT admin in my school and we are teaching Figma since last year. Everything was working fine until this year when I had to renew the Education licence. I did renew mine but everytime I invite teachers and students in the school team, they can’t verify their emails. SheerID keeps saying that they already tried verifing or that they can’t verify at all. Can someone from the Figma team check what’s is happening with SheerID ? Thanks

My Professional account is currently locked, preventing access to editing and Pro features. The Professional plan has been purchased and should be active; however, the account shows as locked. Kindly review the account status and restore full access to the Professional plan at your earliest convenience. Your prompt assistance in resolving this matter is greatly appreciated.

I canceled my subscription, but I'm still billed for $5 next month, what is it for and how can I cancel it?5,00 $ one-time charges and credits - What is this invoice for? I didn’t connect anything, before that I had a dev mod connected, but I canceled it and I don’t need it anymore! And now they want to just charge me $5

I'm trying to convert a Make project to HTML/CSS/Java. But the formatting I see in the project isn't being preserved. Can anyone help?

Hi there! I have an issue where, when i present embedded prototypes in Slides in full screen, all Figma Slides controls disappear, and then also shortcut F stops working, which leaves me stuck in a prototype. There’s no way to exit except manually closing Figma app in the Windows taskbar or going to the Task manager. Is there a shortcut i don’t know of or some other way i should do this? I’m using Figma Windows App, version 125.11.6

I’m trying to publish a library to Figma Make, but the “Export to Figma Make” option isn’t appearing. I also tested this with other libraries, and the option never showed up for any of them. Is there a way to resolve this?I am on a education plan as a student and according to this it should work for meThank you!

I have free access to figma through my university email. My university email will expire around 12 months from my graduation (12 month grace period). I will be graduating in mid-december. Does that mean I’ll have access to figma till atleast the end of this year? I was planning to pay for a yearly subscription starting Jan 1 on my personal email acount. But I also dont want to risk losing my files that are currently on my Uni account.

I had two designers on my team with annual seats. These employees have left the company.How can I change the monthly billing for two other employees so they can use the annual plan that has already been paid for and is available?This option is blocked.

I have problem. When I was to Connect Figma Code Connect UI into Github repository I got infinite loading screen.  Is it known problem?  

Hi,I designed a UI for an app in Figma. I need to generate the UI code through eka claude, do I need a Figma pro account for that?

My colleagues and I use FigJam for team sessions and until recently, that worked perfectly. Only our designer and I have paid Figma accounts because we’re the only ones heavily using the tools. Luckily we can use the “open session” feature for those team sessions. However, since a few weeks, my colleagues are no longer able to collaborate in the file, despite having started the open session.Is this an issue or is Figma limiting collaboration options for non-paying users (“nudging” them to pay)?Thanks,Job

Hello,Today our entire project folder in our team workspace suddenly disappeared, along with 3 design files inside it.Details: The project folder and all files were visible and editable until today. None of the team members deleted, moved, or renamed the project. The project folder is completely gone from the workspace. Nothing appears in the individual Trash or Team Trash. When trying to open files from browser history, it shows “File not found”. This is for a school project, so we urgently need the files restored. We understand that Student Plan does not include email support,but several users mentioned that Figma staff can recover missing files by checking server logs.We would really appreciate any help.Information: Team/Organization name: NLP프로젝트 Project folder name: NLP프로젝트 Number of missing files: 3 Workspace email: dyddbs258@gmail.com Thank you so much for your support. 

I've contacted Sheerid, and they said I've been verified.Verification Date: September 19, 2025Email address: [redacted by forum moderator to remove PII]Verification ID: 68cc89177985d533170bb25fWhat should I do? I can't get the figma student application?

Hi, When i was redeeming my student plan, i realized i put some wrong information after i redeemed, so i deleted my account accidentally. I can’t redeem it again now.I’ve contacted SheerID twice and told me to contact education@figma.com with my verification id, but they still haven’t answered me after i sent 3 emails in the span of 2 weeks.Please help me solve this problem.  

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Md. Yasir ArafathFigma Email Address: (redacted by the moderator due

I don't know why but when I use background blur in my frames now I see this glitch... It never happened to me before, now every time... Can anyone tell me how to fix it? 

I'm unable to move files to your project on the Starter plan when I'm under the file limits. I just see the upgrade plan button after clicking Move File and the project.

I have created a site on Figma Make.Published it to my domain.But...I am not able to link to a specific page within that site. If I ask Figma Make to create anchor links that works. But the link does not work If I embed that link on another file.anyone has managed to find a work around for this?