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remya
remya
New Member
October 16, 2025
Solved

Unable to sign in to my Figma account.

  • October 16, 2025
  • 7 replies
  • 876 views

Hi, I’m unable to sign in to my Figma account. The issue is that the authentication code (for verification/login) is being sent to my old Gmail account, which has become inactive. I no longer have access to that email, and I also don’t remember the password to recover it.

Because of this, I’m completely locked out of my Figma account.
Is there any way to verify my identity or recover access without using that old email?

Thanks for your help!

      This topic has been closed for replies.
      Best answer by Celine_

      Hey ​@remya,  I’m really sorry to hear you’re locked out of your account. I know how stressful that can feel!

      For security reasons, Figma can only send login verification codes to the email address currently linked to your account.
      Do you happen to have your old email set up to forward messages to your new one? If so, try resetting your password, that should let you bypass Google’s single sign-on and log back into your Figma account, where you can then update your email address.

      Still, if your emails aren’t being forwarded, I’d recommend reaching out directly to our Support team here. They’ll be able to take a closer look with you.
      (Unfortunately, I can’t handle account-specific issues here in the Forum for privacy and security reasons. Thanks for your understanding!)

      7 replies

      Celine_
      Figmate
      Celine_Answer
      Community Support
      October 16, 2025

      Hey ​@remya,  I’m really sorry to hear you’re locked out of your account. I know how stressful that can feel!

      For security reasons, Figma can only send login verification codes to the email address currently linked to your account.
      Do you happen to have your old email set up to forward messages to your new one? If so, try resetting your password, that should let you bypass Google’s single sign-on and log back into your Figma account, where you can then update your email address.

      Still, if your emails aren’t being forwarded, I’d recommend reaching out directly to our Support team here. They’ll be able to take a closer look with you.
      (Unfortunately, I can’t handle account-specific issues here in the Forum for privacy and security reasons. Thanks for your understanding!)

        remya
        remyaAuthor
        New Member
        October 17, 2025

        Hi ​@Celine_ 

        Thanks for addressing this! Unfortunately, I’m not able to forward my old email address to any new one. I’ve already submitted a support request and hope it will be resolved soon.
        Just wanted to check — since I’m on the free plan, will there be any issue with recovering my account?

        Thank you !!

        Celine_
        Figmate
        Celine_
        Community Support
        October 17, 2025

        Thanks for the update! Our support team will review your request and see if there are any other options to help verify your account.

        Being on the Free plan won’t prevent you from recovering access. The process is the same for all plans 🙂

          Tayla Rowlands
          Tayla Rowlands
          January 7, 2026

          I have a similar dilemma, I had a piece of work I did for my previous employer but I do not have access tot hat account anymore. Would someone be able to help me with this?

          Thank you.

          Celine_
          Figmate
          Celine_
          Community Support
          January 8, 2026

          Hey ​@Tayla Rowlands , sorry to hear you are having the same issue! Please follow the steps I mentioned below: 

          Hey ​@remya,  I’m really sorry to hear you’re locked out of your account. I know how stressful that can feel!

          For security reasons, Figma can only send login verification codes to the email address currently linked to your account.
          Do you happen to have your old email set up to forward messages to your new one? If so, try resetting your password, that should let you bypass Google’s single sign-on and log back into your Figma account, where you can then update your email address.

          Still, if your emails aren’t being forwarded, I’d recommend reaching out directly to our Support team here. They’ll be able to take a closer look with you and and  see if they can start the process to manually update your Figma account email address. ​​​​
          (Unfortunately, I can’t handle account-specific issues here in the Forum for privacy and security reasons. Thanks for your understanding!)

           

          Daniel Konchou
          Daniel Konchou
          New Member
          February 14, 2026

          I have the same problem with my university account. Im stuck in a loop and i never receive any emails with the authentication code. I will appreciate any help from you to access my account or documents again.

          Thank you! 

          PS. Im writng with gmail-email but the problem happens with my university email

          Celine_
          Figmate
          Celine_
          Community Support
          February 16, 2026

          Hey ​@Daniel Konchou , thanks for reaching out to the Figma Forum! Could you first try the steps I shared in my earlier reply in this thread and see if that helps?
          If the issue persists (for example, your emails still aren’t being forwarded), please contact our Support team directly through the  Support Hub here/ Click Start a chat / Type “Report a bug Account Issue” . They’ll be able to take a closer look with you.

          Please note we can’t handle account-specific issues here on the Forum for privacy and security reasons.

          Since the requests in this thread have now been addressed, I’ll go ahead and close the topic here. Thanks for your understanding!

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