Skip to main content
Solved

Request to cancel unexpected $20 One-time charge (Accidental seat upgrade)

  • February 16, 2026
  • 1 reply
  • 24 views
오광식

Hi Figma Support Team,

I am writing to request the cancellation of an upcoming $20 "One-time charge" for a Full-seat on my next invoice (March 16).

I realized that this charge was triggered because I recently moved a project from another Professional account and opened a file with "Can Edit" permissions.

However, this was unintentional. I am the sole member of my team, and I have no intention of adding or using an additional paid seat. I have not made any edits using this extra seat, and I have already ensured that there are no other editors in my member list.

Could you please review my account and remove this $20 charge before the billing date? I would like to maintain my current single-user subscription only.

Thank you for your assistance.

Best regards,

OH GWANG SIK (Cheonbi)

Best answer by Celine_

Hey ​@오광식 , Celine from Figma here, thanks for reaching out in the Figma Forum. Because this involves billing information, I’m not able to review the account details directly here for a refund on the Forum due to security and privacy reasons. I’ll send you a DM so we can take a closer look and point you to the right next step before the invoice date.

Please check your inbox when you have a moment!

Update: I see in the backend that you were able to solve your billing issue with the agent. I’ve gone ahead and closed the topic here, thanks!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • February 16, 2026

Hey ​@오광식 , Celine from Figma here, thanks for reaching out in the Figma Forum. Because this involves billing information, I’m not able to review the account details directly here for a refund on the Forum due to security and privacy reasons. I’ll send you a DM so we can take a closer look and point you to the right next step before the invoice date.

Please check your inbox when you have a moment!

Update: I see in the backend that you were able to solve your billing issue with the agent. I’ve gone ahead and closed the topic here, thanks!

Terms & ConditionsCookie settingsAccessibility statement