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오광식
오광식
New Member
February 16, 2026
Solved

Request to cancel unexpected $20 One-time charge (Accidental seat upgrade)

  • February 16, 2026
  • 1 reply
  • 119 views

Hi Figma Support Team,

I am writing to request the cancellation of an upcoming $20 "One-time charge" for a Full-seat on my next invoice (March 16).

I realized that this charge was triggered because I recently moved a project from another Professional account and opened a file with "Can Edit" permissions.

However, this was unintentional. I am the sole member of my team, and I have no intention of adding or using an additional paid seat. I have not made any edits using this extra seat, and I have already ensured that there are no other editors in my member list.

Could you please review my account and remove this $20 charge before the billing date? I would like to maintain my current single-user subscription only.

Thank you for your assistance.

Best regards,

OH GWANG SIK (Cheonbi)

This topic has been closed for replies.
Best answer by Celine_

Hey ​@오광식 , Celine from Figma here, thanks for reaching out in the Figma Forum. Because this involves billing information, I’m not able to review the account details directly here for a refund on the Forum due to security and privacy reasons. I’ll send you a DM so we can take a closer look and point you to the right next step before the invoice date.

Please check your inbox when you have a moment!

Update: I see in the backend that you were able to solve your billing issue with the agent. I’ve gone ahead and closed the topic here, thanks!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
February 16, 2026

Hey ​@오광식 , Celine from Figma here, thanks for reaching out in the Figma Forum. Because this involves billing information, I’m not able to review the account details directly here for a refund on the Forum due to security and privacy reasons. I’ll send you a DM so we can take a closer look and point you to the right next step before the invoice date.

Please check your inbox when you have a moment!

Update: I see in the backend that you were able to solve your billing issue with the agent. I’ve gone ahead and closed the topic here, thanks!

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