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Unable to find Figma Sites file

  • February 15, 2026
  • 1 reply
  • 25 views
Suraj S Rao

Hi everyone,


I created a Figma Sites file about a month ago and even published the site. Now when I logged in to make some edits, I noticed that the file has just disappeared.

  1. The published site is still live and running.
  2. Its a personal account on a starter plan. So I’m the owner of the file and the sole user of the account.
  3. I’m certain I didn’t delete anything.
  4. I’ve checked the trash, drafts and everywhere else.

Has anyone experienced something similar? How can I recover my file?

Also, does anyone know how to contact a real support agent at Figma? I keep getting redirected to their AI chatbot, and I really need to talk to a human about this.

Any help would be greatly appreciated!

Best answer by Celine_

Hi Suraj, Celine from Figma here, happy to help! I’m sorry you’re running into this. If the site is still accessible, the file should still exist somewhere. This can happen if the file was moved to another workspace, renamed, or filtered out of your current view.
As a quick check, try:

  • Searching for the file name in the file browser search bar

  • Switching between Recents, All projects, and Drafts

  • Checking whether you may have logged into a different account (for example, Google vs email login)

Since this may require an account-specific investigation, our Support team will be best equipped to help locate the file. I’ve sent you a DM with some instructions so we can take a closer look at it, please check your inbox when you can. Thank you!

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • February 16, 2026

Hi Suraj, Celine from Figma here, happy to help! I’m sorry you’re running into this. If the site is still accessible, the file should still exist somewhere. This can happen if the file was moved to another workspace, renamed, or filtered out of your current view.
As a quick check, try:

  • Searching for the file name in the file browser search bar

  • Switching between Recents, All projects, and Drafts

  • Checking whether you may have logged into a different account (for example, Google vs email login)

Since this may require an account-specific investigation, our Support team will be best equipped to help locate the file. I’ve sent you a DM with some instructions so we can take a closer look at it, please check your inbox when you can. Thank you!

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