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Request for Manual Student Verification for Education Plan

  • February 10, 2026
  • 5 replies
  • 71 views
sawan kb

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I am a student at Govt. Model Science College, Rewa. My institution does not provide official student email IDs. I have already sent multiple emails to the administration and even visited the college office, but they have declined to issue one.

Since I cannot verify my account through the standard email process, I kindly request an alternative option to upload my student proof. I have a valid student ID card and official allotment/admission paper that confirm my enrollment. Please allow me to complete manual verification so that I can activate the Figma Education Plan and continue my academic projects.

Thank you for your support and understanding.

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February 10, 2026

Hey ​@sawan kb , Celine from Figma here, happy to clarify! Thanks for reaching out and for explaining your situation.

Unfortunately, Figma isn’t able to manually review documents or confirm eligibility. Since the verification process for higher education students is fully managed by our partner, SheerID. The best next step would be to reach out to their support team directly and explain them the situation.

You can contact them here: https://support.sheerid.com/en-US/help-center? 

In your case, the best next step is to submit your documentation (such as your student ID card or admission/allotment letter) directly through SheerID during the verification flow. Please make sure you apply directly at figma.com/education/apply with your school-issued email address, select ‘Higher ed’ for institution type and complete the SheerID verification process. You can also find more details in our Help Center article: Figma For Education.

 If you’re unable to complete verification or need help uploading documents, you can contact SheerID support directly here: https://support.sheerid.com/en-US/help-center/contact-form 
They’re best equipped to review proof of enrollment and advise on next steps.

I know this can be frustrating, especially when your institution doesn’t provide student email IDs, but reaching out to SheerID is the right path here. Thanks for your patience, and I hope this helps you move forward with activating the Education plan for your projects!

This topic has been closed for replies.

5 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • February 10, 2026

Hey ​@sawan kb , Celine from Figma here, happy to clarify! Thanks for reaching out and for explaining your situation.

Unfortunately, Figma isn’t able to manually review documents or confirm eligibility. Since the verification process for higher education students is fully managed by our partner, SheerID. The best next step would be to reach out to their support team directly and explain them the situation.

You can contact them here: https://support.sheerid.com/en-US/help-center? 

In your case, the best next step is to submit your documentation (such as your student ID card or admission/allotment letter) directly through SheerID during the verification flow. Please make sure you apply directly at figma.com/education/apply with your school-issued email address, select ‘Higher ed’ for institution type and complete the SheerID verification process. You can also find more details in our Help Center article: Figma For Education.

 If you’re unable to complete verification or need help uploading documents, you can contact SheerID support directly here: https://support.sheerid.com/en-US/help-center/contact-form 
They’re best equipped to review proof of enrollment and advise on next steps.

I know this can be frustrating, especially when your institution doesn’t provide student email IDs, but reaching out to SheerID is the right path here. Thanks for your patience, and I hope this helps you move forward with activating the Education plan for your projects!

sawan kb
  • sawan kb
  • Author
  • New Member
  • February 13, 2026

Hello Sheer ID Support Team,

I hope you are doing well.

I am currently trying to complete my student verification for the Figma Education plan. Unfortunately, my institution does not provide any school-issued or institutional email address (such as a Gmail or .edu email) to students.

However, I do have all the required official documents to prove my enrollment, including:

  • A valid student ID card

  • Official admission/allotment letter issued by my college

I am fully willing to upload these documents for verification. At the moment, I am unable to move forward in the verification process due to the school email requirement, and I have not received support despite having valid proof of enrollment.

I kindly request your guidance on how I can proceed with verification using my documents, given that a school-issued email is not available in my case.

Thank you very much for your time and understanding. I look forward to your response.

Best regards,
Sawan

Celine_
Figmate
  • Celine_
  • Community Support
  • February 13, 2026

Hi Sawan! Unfortunately, a school-issued email address is required to verify your account.

As mentioned, account verification for the Education plan is handled by our verification partner, SheerID. While Figma isn’t able to manually verify enrollment on our side, SheerID is best equipped to review your documents and help you complete the process.


Please contact them directly via this form: https://support.sheerid.com/en-US/help-center/contact-form. They’ll be able to guide you on the next steps and confirm what proof can be accepted. Thanks for your patience!

sawan kb
  • sawan kb
  • Author
  • New Member
  • February 15, 2026

Dear Figma Support Team,

I have contacted SheerID regarding my student verification, but I have not received any support or response from them. I have not received any email communication so far. That is why I am explaining my situation here.

Kindly guide me on how I should proceed.

Thank you.

Celine_
Figmate
  • Celine_
  • Community Support
  • February 16, 2026

Hey ​@sawan kb , thanks for the additional details. I’m sorry to hear you haven’t received a response from SheerID yet.

I can see that you’ve contacted our Support team, and they’ve looped in the Figma Education team on your case so they can follow up with you directly. I’ve also added a follow-up note on my end.

Please note that the Education team reviews requests in the order they’re received, and the current SLA is up to seven business days. Thanks for your patience!

Update: The Figma Education team has replied to you.Pllease check your inbox when you can and continue the conversation directly via your case if you need further clarification, thank you!

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