Hello,
I am asking for assistance because I have been trying to resolve this issue with support for 4 days and the file is still inaccessible.
File details:
• File name: “Калькулятор | Заборница”
• Team ID: 585364093521611735
• Original owner: zt_design@mail.ru (account deleted)
• Intended new owner: zerebsova.97@gmail.com
• Ownership transfer was initiated but not confirmed
• Account deletion occurred 2 days ago
• File is not visible in team Trash (Files or Projects)
I do not have a direct figma.com/file/ or figma.com/design/ link (file key).
The invite redirect no longer resolves to a file URL.
Support has mentioned that recovery requires a file key, but since the deletion happened very recently and ownership transfer logs should exist, I am hoping there is still an internal way to confirm whether the file exists in retention storage.
This is a production-critical business project.
If anyone from the Figma team can assist with escalation or internal review, I would greatly appreciate it.
Thank you.