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merilusul
merilusul
New Member
February 15, 2026
Solved

Professional Plan Fee Applied to Free Account by Mistake

  • February 15, 2026
  • 1 reply
  • 62 views

On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.

My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.

I am requesting a full refund for the charge made on February 14.

Please review this issue and process the refund as soon as possible.

Thank you for your assistance.

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@merilusul , Celine from Figma here! thanks for reaching out.

    I was able to locate your support ticket, and our team has escalated it internally for review. For reference, your support ticket is #1746895. 
    They’ll follow up with you directly and will assist you further. (Please note we’re not able to handle billing matters here on the Forum due to privacy and security reasons.)

    In the meantime, it may also help to double-check that the subscription was fully cancelled. You can find more details in our Help Center, and I’ve also included the steps below:

    To cancel your Professional plan subscription:

    1. In the browser or Figma desktop app, locate the Professional team in the file browser sidebar

    2. Click Admin

    3. Select the Settings tab

    4. In the Plan section, click Cancel plan

    5. Choose the most appropriate cancellation reason and confirm

    Thanks for your patience while the team reviews your request, they’ll be the best ones to assist with the charge.

    Update: I see that your case has been resolved from our support agent, I’ve closed the topic here, thank yu!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    February 16, 2026

    Hey ​@merilusul , Celine from Figma here! thanks for reaching out.

    I was able to locate your support ticket, and our team has escalated it internally for review. For reference, your support ticket is #1746895. 
    They’ll follow up with you directly and will assist you further. (Please note we’re not able to handle billing matters here on the Forum due to privacy and security reasons.)

    In the meantime, it may also help to double-check that the subscription was fully cancelled. You can find more details in our Help Center, and I’ve also included the steps below:

    To cancel your Professional plan subscription:

    1. In the browser or Figma desktop app, locate the Professional team in the file browser sidebar

    2. Click Admin

    3. Select the Settings tab

    4. In the Plan section, click Cancel plan

    5. Choose the most appropriate cancellation reason and confirm

    Thanks for your patience while the team reviews your request, they’ll be the best ones to assist with the charge.

    Update: I see that your case has been resolved from our support agent, I’ve closed the topic here, thank yu!

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