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Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

Hi everyone,I have colors defined as variables in my project. Is there a way to edit the assigned token in the variables directly from fill?I can't find such an option. So now, to edit them, I have to go to variables and find the token in the collection. In my opinion, it's a workaround. 

Hey! I've been using Figma for about 2 years now, mostly for UI/UX work, but I feel like I'm only scratching the surface of what it can do.What's the one Figma feature, plugin, or workflow trick that completely transformed your design process?I'm specifically curious about: Hidden features most people overlook Plugin combinations that work magic together Time-saving shortcuts that aren't widely known Creative ways you've hacked Figma for non-design tasks For me, it was discovering the "Similayer" plugin + component variants combo - it cut my workflow time in half for large-scale design systems. But I know there are WAY more powerful workflows out there.Please share your game-changer! The more specific and niche, the better. I'm trying to build a master list for my team.

FigmaでNoto Sans JPのSemibold指定されたテキストが、必ず不足しているフォントとしてエラーを出し正しく表示できない状況になります。 Xでも同じ症状の方を何人か見かけたのですが、こちらの対処法についてご存知の方いらっしゃいますか？ 以下環境と試したことになります。 環境 OS macOS Sequoia ver.15.0.1 Figma Figma Desktop App バージョン 124.6.3 ・Googleからフォントを入れ直す ・Figmaのキャッシュをクリアする ・パソコンを再起動する

I'm a beginner and currently on a free account. I'm trying to use AI to create a web platform that generates design drafts based on my needs, but I keep failing to make it work.

Hey Figma Community!!!My company is switching our design system to use Untitled UI Figma Library (Variable version). I’ve managed to apply our colors using the variable panel but now I’m tackling the font and how boy I’m struggling… If you’re familiar with Untitled UI, they’re using Inter as their body typeface. Inter has all the font weight you can imagine, including Semi-bold. In their component lib, they are using the Semi-bold font-weight A LOT. My company font only has Regular, Medium and Bold (no italic) and it’s been perfectly fine. My issue is as follow: I was able to replace the tape face in the variables by just renaming the Value for font-family. BUT since Untitled UI used Inter and specifically Inter Semi-bold in a lot of places in their components these instance now have an interrogation point when it calls to semi bold… Is there a way, in the Variable panel or the Styles to tell the document that every text layer currently using semi-bold needs to switch to medium?The onl

I’ve paid $5 early dec to test figma out. Remember canceling and deleting account.Today I was charged $23, please assist and fix cause I would like my refund.

Hi,I would very much like to switch to Figma. Previously, I worked with Adobe and Miro. I recently started using FigJam, and while I really enjoy it, I am missing one important feature: the ability to upload images from the mobile app.This limitation is quite inconvenient for me and makes me hesitate to purchase a paid account. Therefore, I was wondering whether this feature is planned to be added to Figma or FigJam in the near future.Can anyone please let me know if this is something that will be updated, so I can take this into consideration when making my decision?Thank you in advance for your time and help.

Hi fellow Figma users, I have registered and am a student of an ongoing bootcamp. While every one of the students has full access to the bootcamp Figma files, my access keeps getting changed into view only. The admin of the bootcamp has been in touch with Figma multiple times and they approved my account, but I still get the same problem, and the issue has not been resolved. We are half through the bootcamp, and I only had full editing access for the first week. This is very frustrating, and I cannot participate in any of the group activities. I also have no way of contacting Figma directly to solve the issue with their assistance. has anyone experienced similar issues? @dvaliao @Celine_Figma

Estou trabalhando em um projeto e meu chat com IA foi desativado, mas meu créditos não expiraram e minha fatura não venceu

Hello Figma Community,I am writing this post to report an absurd situation and to request a direct intervention from the Figma staff.I am a legitimate design student enrolled at ISIA ROMA DESIGN in Italy. Like thousands of other students, I tried to activate the Education plan to use Figma for my studies.Your verification partner, SheerID, first blocked me with a generic error: "Verification Limit Exceeded."I followed the support procedure ("Get help") as instructed. The response I received was an insult: a SheerID agent informed me that my request could not be processed and that my "ticket has now been permanently closed."With no explanation, no reason given, and no way to appeal.I am now stuck in limbo: I am a real student, eligible for the Education plan. Your external partner has blocked me and "permanently closed" my case. As a result, I am unable to access the tools that are essential for my education. My question for Figma is: Is this how you treat your future professional u

 I’m having this afterimage and resolution bug on the desktop app   Every component leave this afterimage that fades away after 1 or 2 seconds (sometimes they don’t)  This problem started today (01/08)  It’s occurring only on my desktop, on my laptop it’s normal My Pc specs: Processor AMD Ryzen 7 7800X3D 8-Core Processor Video Card NVIDIA GeForce RTX 3070 Operating System Windows 10 RAM 32 GB

What does the figma dev package offer, the one for $15, does it give 3000 AI credits and how do I track my AI credits to know my usage and know how to use the credits wisely. 

I have upgraded to professional . I still cant work on any of my projects i think they are in view only mode. I am the only one on my team so just looking to work on my own stuff 

After receiving an email notification titled “Subscription renewal reminder” for my annual subscription for two full seats totaling $384.00, I downgraded the seats to view-only in order to cancel my subscription.Despite this, I was invoiced $384.00 today even though the seats had already been downgraded. This is an error, and I should not have been charged.Additionally, there is no clear way to contact support, the billing system is extremely confusing, and there is no straightforward process to downgrade or cancel a subscription.I am requesting a full refund of $384.00.

When in either the app or browser based Figma app, I am encountering a bug when I attempt to select one or more items. When making the selection, the selection bounding box, flashes on and off making it difficult to see what’s selected and not selected. This seems to happen consistently after I have been working in the app for a while. Refreshing in the browser seems to fix the issue but for the desktop app, i have to restart it.

I’m learning Figma step by step and wanted to hear from people who have been using it for a while. Right now, I’m focusing on the basics like frames, auto layout, and components, and trying to build simple layouts without overcomplicating things. Some days it feels smooth, and other days I realize I’m still missing small but important details.For those with more experience, what helped you the most in the early stages? Was it practicing daily, following real projects, or learning from mistakes along the way? I’d love to know any habits, tips, or resources that made a real difference for you.

Hi I’ve tried three different prompts within figma make but when it’s done doing it’s magic the preview area isn’t showing anything. Just a blank page. However when I open the code editor I do see code. Am I doing something wrong here or am I missing something?

Hi guys, would love to get your help.I am trying to create a component (demonstration below) of a square in figma that when you hover your mouse on it it shows a picture in the square, and then i entered it into a a different component that repeats itself in a frame (like a square grid).I want that when you tap on that component, it changes the variant state of the Squarescreen which is a differnt component. Saw a youtube tutorial and the problem it created was that when i tapped on it it only made the hover state of the component freeze so it looks like it just made the picture stay there but i want it to change the state of the variant in the squarescreen. any help please?  

i have another figma acount : (redacted by the moderator due to PII) which i know the figma password, but im unale to log in as that email adress is no longer in use, therefore i cant get the authentication code figma asks for. please contact me through (redacted by the moderator due to PII) ​​​​​​​ on how i can resolve this

I’ve burned through all my credits for the month… but now I can’t see how much each prompt is using anymore. I need to see the credits that would have been used if we weren’t in this trial period where I’m beyond the monthly max.Without that, I don’t know how much more credits I may need.

I have a problem. Last month, I was mistakenly charged for an extra seat. I removed it, but I was billed again. I don't need six seats; I want to pay for five. Please issue me a new bill for five seats. Remove any random options that could have arisen due to someone's mistake and would have resulted in a price higher than five seats. This is extremely urgent; please attend to my request as soon as possible.

Hey All I’m learning Figma to build my companies website and seem to be having issues 1. in Figma and 2. when importing to webflow.  Seems like my NavBar menu is stuck down and won’t go up either in Figma or in webflow and I know there is a linking issue but can’t seem how to fix it. Any help would be great!

I recently encountered this error message, and even after selecting “Open in Recovery Mode,” the same pop-up continues to appear. I’m unable to open the file and need an immediate solution, as I have a client meeting tonight.

I have made multiple attempts to cancel my subscription(s) and close my account, yet I continue to be charged. This is unacceptable.Please immediately close my account, cancel all subscriptions, and confirm that no further billing will occur.The most recent charge (Invoice ID: in_1Sn2aIIvcqWR3dFDv0VzBtP3) was minor as it was monthly; however, I was previously charged for an annual Pro subscription that I did not authorize or intend to purchase and have been unable to cancel. I am also being charged for a monthly subscription at the same time, which should not be happening.