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Trishita
Trishita
New Member
February 20, 2026
Question

Unable to neither delete my account nor change my email

  • February 20, 2026
  • 1 reply
  • 94 views

I had a Figma account using my college email id and i deleted it and then created a new account using the same email id so that i can verify in the professional plan but that didn’t happen and i am again trapped in the starter pack so i thought of deleting my second account too but its not happening, it keeps on showing “An error occurred while trying to delete your account” after this i tried to change my email to a personal one but then when i am trying to verify it keeps on showing “your link is expired or malfunctioned”
Please help me out, i am falling behind in class due to the starter pack so i desperately need to delete this account.
P.S.: I have no subscriptions or billing going on

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    1 reply

    djv
    Figmate
    djv
    Community Support
    February 20, 2026

    Hi ​@Trishita, thanks for reaching out!

    I completely understand how frustrating this must be, especially falling behind in your class. My team here on the forum isn’t able to assist with Account management, but I took a look at the email address associated with your forum account. I can see that you’ve also reached out to support directly on ticket #1754824. 

    I’ve escalated your ticket on your behalf, and someone from our technical quality team will review your account and be in touch soon. If you have any further questions, please reply to support directly via email. 

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