Hi,
I recently received a bill payment notification for a Professional Profile subscription that I never intended to sign up. The upgrade process is very misleading, and I was not aware I was committing to a paid plan. (Invoice ID: in_1T2divIvcqWR3dFDP4zWR6Fn)
I kindly request a full refund for this charge.
Thank you for your attention.
Best regards,
Alex
Hey
Per our Terms of Service, subscription payments are generally non-refundable. That said, we definitely want to understand what happened here, especially since you mentioned the upgrade flow felt misleading or unclear.
The best next step would be to contact our Support team directly through the Help widget inside Figma or by submitting a request through our support hub. They’ll be able to review your specific case and look into it further.
If you’d like to downgrade or cancel your plan in the meantime, you can follow the steps here:
https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S
Hope this helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.