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Kevin Sande
Kevin Sande
New Member
February 20, 2026
Question

Figma Professional account subscription failed via MPESA

  • February 20, 2026
  • 1 reply
  • 38 views

I made a payment for an annual subscription of Figma Professional Colab seat. While the funds did get deducted from My MPESA account, there seems to have been an issue on Figma’s side with reflecting that since I got an email saying the subscription payment failed. How do I confirm receipt of funds or reversal and whether or not my account will be activated?

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1 reply

djv
Figmate
djv
Community Support
February 20, 2026

Hi ​@Kevin Sande, thanks for reaching out! 

I completely understand how confusing and frustrating this must be. That said, I can see that you also reached out to support directly on ticket #1755822. Since my team here on the forum isn’t able to assist with Billing, please check your email inbox for the reply from the support team. 

If you have any further questions, please reply directly to support via email. 

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