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Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.Figma is saying to connect with SheerID, but SheerID is not responding.Thank you 

Already 5 senior designers have been trying to fix this issue, and we believe it doesn’t come from our end. When running a prototype, the bottom bar is supposed to be fixed but its position keeps changing. There is no logic : it can be ok or not on 2 same devices, and it can be ok or not depending on the moment you launch it. Plus, it affects prototypes that were working perfectly fine one week ago. → Hence we feel the problem comes from Figma. One thing to add : this affect only the visual layer, because the interaction cues are in the exact position. 

Hi there, I'm currently using the Educational plan on Figma and working on projects with Figma Make and Sites. I'm trying to connect an external domain to my site, but I haven't been able to do so successfully.Is domain connection supported under the Educational plan? If so, could you please guide me through the correct steps or let me know what might be causing the issue?Thanks in advance! 

Hello Figma support, In dev mode, if I choose language - Android - XML, the color value display format shows as HEXA but actually it is AHEX, is that a bug?  

I’m experiencing an issue where the Figma Desktop App shows a black screen. I have tried uninstalling, clearing all related files in the file manager, and reinstalling, but the app still doesn’t open.I’m running the latest version of Figma Desktop App. My device’s operating system and graphics drivers are fully up to date. The issue does not occur in the web version of Figma, which works fine. The desktop app fails to open any files, even when trying to access them directly via a file URL.Steps I have already tried:Clearing Figma cache Running Figma with GPU acceleration disabled Updating graphics drivers Resetting and reinstalling with full cleanupPlease help me resolve this issue! 

 Hello, I’m testing Figma Jam for my team’s purposes. We hope to export the elements and relationships of a mind map to a CSV. Unfortunately, the CSV option in the export selection list is disabled, and I cannot find any help to address this.Is anyone familiar with the issue?

Hi Figma Team,I am experiencing a critical issue where all my Figma Make files have suddenly stopped working. The preview crashes immediately upon loading with a white screen or error message.This seems to be a deployment regression on your end, as it affects multiple files that were working perfectly before.The Error: The console throws a React Router v6 error stemming from makeproxy-c.figma.site. It seems an undefined component is being passed to your router configuration.Stack Trace:Error: [undefined] is not a <Route> component. All component children of <Routes> must be a <Route> or <React.Fragment> at invariant (react-router-dom.js) at createRoutesFromChildren (react-router-dom.js) at Routes (react-router-dom.js) ... Source: https://app-7rewowbl35pf7ves4z6mxxdyr7d3zoduh36vgxqfkug7i6yt7ncq.makeproxy-c.figma.siteSteps Taken: Cleared Desktop App cache. Tried accessing via Chrome/Edge (same error). Duplicated the file (same error on the new copy).

I was using the free version of Figma and was able to access Figma Design Tools in the Slides section until this morning. Later today, I decided to pay for a Collab Seat to get access to more features within the software, and I noticed that I lost access to Figma Design Tools. Is this normal?

Around 6 days ago, designs are longer working in Microsoft edge. The desktop application and chome are working as normal. However, only specific users have Chrome installed on our organisation’s workplace laptops. On agttempting to load, you see the following error. Reloading takes you to a dashboard.I’ve noticed a number of resources fail to load in the console. Related?  

The “assets” referred to by Claude were a series of five pngs placed into individual files, autoframe assigned and converted to components. Each were added to the Figma Make Claude through the “+” UI. Two worked. Three were lost.Directly quoting Claude within Figma Make:Perfect! I've identified the issue - the Figma asset images for Round, Flat, and Socket Cap are not available in the asset system (the figma:asset imports are failing to resolve).I've created placeholder graphics using CSS gradients and SVG for these three missing screw types:Round: Purple gradient with a circular design Flat: Pink/red gradient with a flat-head screw design Socket Cap: Blue gradient with a hexagonal socket designAll five screw types should now be visible in both the test rows and the wheel picker. Once the actual Figma assets become available, we can easily swap the placeholders back to the real imported frames....I’ve added an asset test component above the wheel picker. Please check:Visual check: Do y

Hi, I have a collection of objects like:collection of objectshow can I edit multiple objects as one so I get the following:desired resultI still want these objects to stay editable individually later after doing that.

I can’t publish my library or find the “Add library to Make” option. I’m on a Professional plan, and all files are within the same project folder, yet the option is not available.

I’m noticing with Figma Make I’m almost always having to issue multiple requests for the same action - very often it will confirm a change which has simply not occurred. This is on both design and function, across multiple properties. Example - the header copy on a landing page, getting it to left-align with the other content. The issue is two fold - one, it says the changes are made, but they are not. Two, I end up having to issue the same request repeatedly showing it that its change is not having the intended outcome. I’ve tried restarting the MacOS app, I’ve tried resetting the cache, running clean-ups of the code, just doesn’t seem to be helping much. Repeated action commands for the same thing are really slowing down my workflow productivity. Additionally, I’ve noticed Figma Make just stops mid-update. I have to prompt it to continue or it will just not do so. Not sure how to solve these

I tried verifying my account and it wouldn’t work. it gave me the message“Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer”. I read the other “solutions” to this issue, they didn’t seem to help. This assignment is due today so I need to verify my account. 

The status on Figma Make shows it was fixed late on 1/23, but the Figma Desktop still crashes for me every few requests as of 1/24.  The other annoying part if this helps is it doesn’t retain my last request in the history.  So I make request, it starts to work on it then crashes.  When I reload it doesn’t have my request; I have had to copy the request just incase I have to ask it again. [Moved by a moderator from “CRITICAL: All ‘Figma Make’ files crashing immediately – React Router Error” to “Figma Desktop crashing after reported fix (Make)” on Jan 24, 2026.]

I have payed one month for figma 20 dollars in the past, then deactivated the automatic repay, and downgraded my account to free. But I was charged today again another 20 dollars for I don't know what. I want a refund of my money.

Hello Figma Community,I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would beVerification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen. If anyone knows a solution that would be amazing! Thanks!

I’m writing to ask for help with my Figma education account. I verified my account on November 23, 2025, and Sheer ID said it was verified. But I can’t access the professional features even though I got a confirmation email from Figma support.The Figma app says my education status is expired and I need to re-verify. But whenever I try to re-verify, I get an error message saying I’ve already reached the verification limit.I’ve talked to Sheer ID support a bunch of times, and they always say my account is verified, but the app keeps saying I need to re-verify. They also say the verification limit is exceeded.I really need this account for my university project. Can you help me fix this?

Hi! I’m trying to create a grid-style wallpaper in Figma.I designed a single square tile and exported it as a PNG. My goal is to use this image to fill a larger rectangle with a repeating pattern (tiled multiple times at the original size).Here’s what I’ve tried so far: I created a rectangle and, in the Fill section, changed the fill type to Image and selected my PNG. However, this results in the image being scaled up so that only one large square appears inside the rectangle instead of repeating. I also tried setting the fill type to Pattern, but when I click Select source, nothing happens and I’m unable to choose the image. Is there a way to make an image repeat automatically as a tiled pattern in Figma without manually duplicating the image? If this isn’t supported natively, are there recommended workarounds or plugins?Thanks in advance!

Hello!  I’m having trouble with the preview functionality, as it is stuck in a square aspect ratio, displaying a section of the total screen. Even when I click fill screen, it is still showing the same thing, only larger. Please see images below. Any help is most welcome!  

Is anyone else having an issue where there’s a little space between the drop shadow effect placed on imported transparent PNGs?Listen, I KNOW, Figma is not primarily meant for image compositing but I always end up with a tiny see through border all around the edges of the imported PNG once I apply the drop shadow in effect in Figma.  

Hello, my place image shortcut isn’t working, on both Mac and windows. (Command + shift + K) or (Ctrl +  shift + K). Anyone else having this issue?

I’m having a problem using the Figma extension in VS Code. It tells me I need to upgrade to Dev mode to view the project in VS Code.However, I’m a verified student — my bootcamp is already registered as a EDU partner. Despite that, I’m still having this issue.I contacted with my Bootcamp and they told me to reach out directly to Figma, but the chat then redirected me to the forum. At this point, I’m not sure how to resolve this problem. 

Is there any free plugin for image replace, so we can change the images at a time?

Hi everyone! I’m redesigning an existing live website (https://buscadordeestatuss.mx/) and trying to decide the most efficient way to bring the current UI into Figma as a baseline for iteration, not as a final or perfect replica.From your experience:Do website-to-Figma import tools provide enough structural and content fidelity to be useful for redesign work?Where do these tools usually fall apart (text hierarchy, spacing, reusable patterns, responsiveness)?For a content-heavy, SEO-driven site, is importing and refactoring faster than rebuilding from screenshots with Auto Layout and components?I’m mainly looking to preserve content structure and intent, while improving clarity, hierarchy, and maintainability in Figma.Would love to hear what’s worked (or failed) for you in similar projects. Thanks!