[URGENT/FINAL NOTICE] Repeated No Response Regarding Student Verification Sync Issue

Hi Chaeyoung

I have the same problem. SheerID have approved my verification application over a month ago, but my account still states that my education status has expired.

I am a UX/UI lecturer. I can’t run my classes via Figma teams, which is extremely frustrating and unprofessional.

I have sent multiple emails to education@figma.com.au, but no response (not even a confirmation that my email was received). I have tried Figma chat, re-contacting SheerID and now posting in this forum.

I can’t help, but I’m with you!

Is

Hey ​@chaeyoung, I hear you! Our Education team typically responds within 7 working days. That said, given how this is impacting your workflow, I’m flagging your support tickets (#1760036) internally so it can be reviewed as soon as possible.

While that’s being looked into, I’d like to quickly rule out one common issue that can sometimes cause confusion:

Education status doesn’t automatically upgrade a team. Even if your account shows “Education,” the team itself still needs to be upgraded to the Education plan. You may need to either create a new team or upgrade an existing one. 

Here’s how to upgrade the team to Education plan:

- From the file browser, switch to the team you’d like to upgrade and click All projects.
-Click the dropdown menu next to the team name and select View settings.
-Click the prompt to Upgrade your plan.
-Select Upgrade to Professional.

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Please let me know if you’ve already tried these steps and you’re still blocked. 

Hey ​@Beyond_Boorloo, I’ve also flagged your support ticket (1758369) internally with the Education team so it can be reviewed and prioritised.

In the meantime, could you please double-check create a new team or upgrade an existing one. You can check in my previous reply how to upgrade the team to Education plan. 

Let me know you’ve already done this and the status still shows as expired. 

Thanks, 
Gayani 

Hey ​@chaeyoung, good news! Our Education team has resolved the issue on your account. You should now be able to access your Education status without any further problems.

I’m really sorry again for the delay and the disruption this caused! 

hi, ​@Gayani_S  you mentioned this was resolved, but I’m still seeing the prompt to re-verify my account.

I still can’t access my teams, so what's going on? I’m really confused why I'm still getting this notice if it was supposedly fixed. Could you please look into my account again?

I am having the exact same problem. I have tried to reverify but it states that my account is already verified. I hope this can get resolved soon.

Hi ​@Gayani_S  I really need this resolved. You mentioned it was fixed, but it hasn't been resolved at all. I don’t understand why this is still happening.

Even though my education account files show 'can edit' status, I am still unable to make any edits or perform any actions. These files were working perfectly fine before, so it’s incredibly confusing and frustrating that they are suddenly blocked.

It has been 10 days since I first reached out to Figma support (including my emails). With the new semester starting soon and my competition project at a total standstill, I’m in a really tough spot.

I am sorry for being so persistent, but I am in a desperate situation and have no other choice but to ask for your help again. Please double-check my account status and resolve this immediately.

Hey ​@chaeyoung, I’m really sorry this has dragged on for so long. I completely understand why you’re feeling frustrated.

I took another look at your support ticket (1760036). Our Education team confirmed last Tuesday that the email c---@h….a…kr was successfully verified with SheerID.

However, it appears that the verification may have been applied to a different Figma account under your name. This can sometimes happen if you were logged into another account at the time you completed verification.

Do you happen to have more than one Figma account?

If so, you’ll need to submit this form so the Education team can move the verification to the correct account: https://docs.google.com/forms/d/1nDXDJoM3tgB8HhH1opCYNm0QUXWhyNTEm3N99I35aUI/edit. 

They process these requests weekly and will confirm once the verification has been reassigned.

Have you already completed this form? If not, I strongly recommend doing so as soon as possible so we can get this fixed for you.

Thank you, 

Gayani 

Hey ​@0ales0! 

A couple of common things that are worth double-checking:

• Education access isn’t applied automatically to an existing team. Sometimes you’ll need to either create a new Education team or upgrade the correct one after verification. This article walks through the steps:
https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams

• Account mismatch. In some cases, the verified Education status gets applied to a different Figma account (for example, a personal Gmail instead of a school email). Make sure you’re logged into the exact account you used during the SheerID verification.

If neither of those seem to be the issue, the best next step is to reach out directly to our Education team at education@figma.com so they can look into your specific account. When you email them, it helps to include:

• Screenshots of what you’re seeing

• A short timeline of what you’ve already tried

• Any responses you received from SheerID

Once you’ve contacted them, feel free to share your Education support ticket number here. I’m happy to help flag it internally so it gets visibility.

Hi ​@Gayani_S , I have just finished submitting the form.

A long time has passed since I first contacted you about this issue, and the constant delays have been incredibly stressful. Honestly, I don’t want to worry or even think about this anymore. Please review my submission as soon as possible and resolve this once and for all. I need to focus on my upcoming semester and projects without this hanging over me.