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Dear figma team, Google automatically add an account with @gmail.com but i think in your database, the oauth gmail is still the original which means i login with the same account, i am entering an new account(because google gives you the new email) , instead of my old account, Help! your LLM fig doesn’t help i think human support is still necessary, thanks!

I can’t find position frame auto layout , like in here https://help.figma.com/hc/en-us/articles/26584819173271-Layers-101-Get-started-with-layersLayer propertiesEvery layer will have properties associated with it. A layer's properties give us basic information about the layer, like it X and Y coordinates, or position on the canvas, or its dimensions like width and height.Other properties control how the layer looks, like what color it is, whether it has a border (called stroke in Figma), or if it has any effects, like a drop shadow or blur.You'll find most of these properties in the right sidebar. Which properties you can see will depend on the type of layer you have selected.  

A hugely important file is still here on Figma. I have the link, but cannot export it, since my university’s account (that was used to produce this whole interface  and to which I lost access, since I graduated) is deactivated.How can I retrieve it?

Dear Figma Support Team,I am writing to request a full refund for a recent subscription charge of $20 that occurred on Feb 21, 2026.This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.Thank you for your time and for providing such a great tool. I look forward to your positive response.Best regards,[redacted by moderator to remove personal information]

On January 19, I purchased the Professional Collab Seats plan. One day, I decided to check out the other available plans and accidentally changed my plan to the Professional plan. On February 19, I was asked to pay for the upgrade, as expected. After spending a long time trying to figure out what had happened, I came to the conclusion that it occurred while I was trying to check things out. Today, February 21, while chatting, I sent a message to Support about canceling the Professional plan. However, they canceled the plan I had paid for. Please restore the plan I paid for. I have attached the payment receipt. [attachment redacted by moderator to remove personal information]

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.It is just “Failed to import file” error with no clarification at all…Just yesterday it worked and now this.. Perhaps latest update broke something? [This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

I’m trying the new Slots feature provided by figma.I created a slot with auto-layout in a component and set default text inside (width=fill, height=hug)The issue happens when I instance this component and resize it to other width, the text inside that slot not resizes well, instead it has fixed properties in the height.Correct resizing by default:Problem when resizing the component: 

I tried making a dj app like the site https://feast-click-76474819.figma.site but I ran out of creditand I don't want to pay

Hello,I would like to clarify something specific about Figma AI capabilities.I am not looking to generate a full webpage, section layout, or UI wireframe.What I need to know is whether Figma AI can generate a single standalone marketing-style graphic element — for example, one isolated SaaS-style product illustration — that can be exported as an individual visual asset.More specifically: A single dark-themed SaaS-style UI graphic With layered UI cards, glow effects, soft shadows, and depth Using specific brand colors (#F36F21 and #1A1A1A) Exportable as a standalone PNG or SVG Ideally with a fully transparent background This graphic would be used as a visual element inside a website section — not as a full layout.Could you please confirm: Can Figma AI generate a single standalone marketing graphic like this? Can it create advanced visual depth (glow, layered shadows, glass effects)? Can the output be exported with a transparent background? Does Figma AI support creating an

I am writing to request a manual verification for my Figma Education account. I am a student at King Saud University, College of Arts. I have been unable to complete the automated verification process despite using my official university email.

I had a Figma account using my college email id and i deleted it and then created a new account using the same email id so that i can verify in the professional plan but that didn’t happen and i am again trapped in the starter pack so i thought of deleting my second account too but its not happening, it keeps on showing “An error occurred while trying to delete your account” after this i tried to change my email to a personal one but then when i am trying to verify it keeps on showing “your link is expired or malfunctioned”Please help me out, i am falling behind in class due to the starter pack so i desperately need to delete this account.P.S.: I have no subscriptions or billing going on

Is there any way to get someone from sales to contact me promptly? I need to get a price quote for a proposal so that I can buy licenses. Pretty confusing that I have to wait an unknown number of hours or days to try to do business with this company.

I was using pen tool to draw a curve, somehow when I pressed “alt” trying to edit the curve through anchor handle,  it didn’t work if the anchor handle I is the last one of the vector or line. It’s really a big problem and slowing down my work. Did I accidentally change the setting or it’s a bug ?

I have been trying to apply for the Figma Education plan, and I’m currently a student at Arizona State University. I’m enrolled in six classes this semester, and I need access to the education plan for my upcoming coursework for the second session. However, my account is not being approved by SheerID.I’ve already submitted multiple forms of verification to SheerID, including: My tuition receipts My current class schedule My online student ID card (it is just my face and they don’t record the year.) A photo of my current student dashboard (It has my name and classes for the semester.) I also reached out to SheerID, but they informed me that they could not assist further and closed my assistance ticket. At this point, I’m unsure what else I can do. I am an active, enrolled student, and I genuinely need this plan for my classes. Is there any way we can resolve this issue or verify my eligibility another way?Thank you for your time and help.

Hello, im working on a reading of overlays interaction from the Rest Api but im not able to get the background-color/Position of it (see the picture first picture) It’s also unavailable on dev mod : We can cleary see the animation, duration etc but not the background/position...Am I missing something like it’s available somewhere? Or maybe is it a bug? But I can’t figure where to get this datas beside using a Plugin, and my goal is to mot use a plugin at allhere are the only datas I can get :                                 {                                  "trigger": {                                    "type": "ON_CLICK"                                  },                                  "actions": [                                    {                                      "type": "NODE",                                      "navigation": "OVERLAY",                                      "transition": {                                        "type": "DISSOLVE",                       

A few team members of our organization has been working on a prototype design project with our Figma file, but this morning, all of us have lost access to the file. And none of us could find anything in the trash folder, even with the file owner account. When we click back the original link, it says “This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner”. But none of us has deleted, or moved it. Now we could not find the file anywhere, and we have not received any deletion confirmation email either. 

I set up an MCP server in cursor to try to move designs from Figma to Cursor. I followed the set up instruction from Figma exactly. I see a green badge with 6 tools and 3 prompts enabled in Cursor.I see a green enabled badge in the MCP section of dev mode in Figma. And yet… my cursor agent can’t grab designs from Figma. Keeps getting a tool not found error. I am on a regular paid plan.plz help

Hi all,Could someone please clarify how Dev Seats work?I was invited to a Figma project and used Dev Mode for three days (I wasn’t paying for any subscription at this point). After that, my designer told me they would need to pay extra for me to continue using it. After doing some research, I ended up subscribing to a Figma Professional plan because it seemed to have a dev seat included (probably a mistake?). Simultaneously my colleague accidently hit “approve” button on his end and his billing went up for adding an additional seat to their team.I now have access to Dev Mode again, but we’re not sure why. It could be because my colleague accidentally paid for the extra seat, or because I started paying for subscritpion/plan.Could someone explain how this is actually supposed to work? At the moment, it seems like we might both be paying for something unnecessarily, and we’re not sure which subscription is actually responsible for my access. Thank you! 

I want to be able to export my chat history to a .txt file. Is this possible?  Or how about a feature to drop current session transctrips into md files inside the code foldeR? 

I made a payment for an annual subscription of Figma Professional Colab seat. While the funds did get deducted from My MPESA account, there seems to have been an issue on Figma’s side with reflecting that since I got an email saying the subscription payment failed. How do I confirm receipt of funds or reversal and whether or not my account will be activated?

Hi everyone,I’m working with overlays in Figma and running into an issue where i need to make the background text invisible when the overlay opens.Is there a way in Figma to automatically hide, blur, or remove the background text/content when an overlay is triggered? I’m looking for a solution that works cleanly in prototype mode without duplicating screens if possible.Any tips, best practices, or workarounds would be really appreciated. Thanks!

Hello,I have this problem where I can’t put a png image over my shapes/UI. It always either goes above, below or in between them. There’s no overlay button in my interaction page (as shown in a tutorial video).Can anyone help TT

 How is this meant to be used? What is the purpose?

We recently purchased a paid (Premium) Figma plan. Shortly after the purchase, our account was accidentally deleted. As a result, we currently cannot access or use the paid plan we have already paid for.We opened a support ticket about this issue, but it has not been processed yet and we have not received a response. We bought Figam because we need it 🤔

Now the service is getting worse since you make opening URLs in browsers, not Figma App as it was before. Please bring it back so that when user click to URL the Figma app is opened, not a browser. It was so good when you click to URL and the app opens! would be great if you bring it back