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Question

Request for Subscription Cancellation and Refund

  • May 31, 2026
  • 1 reply
  • 24 views

김가영

Hello Figma Support Team,

I would like to request the cancellation of my subscription and a refund for a recent charge.

I had already canceled my plan before the renewal date of May 15, and my subscription was not supposed to renew. However, I was unexpectedly charged $35.75 on May 30.

I am currently not using Figma and do not plan to use it in the future. Since I had already canceled the plan before the renewal period, I kindly ask you to review this charge and process a refund.

Please also ensure that my subscription is fully canceled and that no future charges will occur.

Thank you for your time and assistance. I look forward to your response.

Account Details:

Email Address: [redacted by moderator - 2026/05/31]

Card Last 4 Digits: [redacted by moderator - 2026/05/31]

Card Expiry Date: [redacted by moderator - 2026/05/31]

Charge Details:

Transaction Date: May 30, 2026

Total Amount: $35.75

Best regards, kayeong kim

1 reply

adamsmasher
Figmate
  • Figmate
  • May 31, 2026

Hi, ​@김가영. Thanks for your post.

 

We are unable to assist with account and billing issues here in the forum. However, I found the requests you submitted to our support team and flagged those to raise the priority for you. You should hear back soon! Thanks for your continued patience!

 

In the meantime, let me know if you have any other questions!