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I am writing to request a full refund for a recent subscription charge on my account [redacted by moderator to remove personal information]I accidentally upgraded to the plan and did not intend to authorize this transaction. I have not used any of the paid features since the charge occurred.Could you please process a refund to my original payment method? I have already downgraded my plan.Thank you for your assistance.

My Figma Credits not resetting. On March 10th, message in AI Balance: Your Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Mar 12th.March 16th. They didn’t reset, date changedYour Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Mar 18th.Today, March 20th. They didn’t reset. Now it saysYour Full seat in XXXXXXXXX comes with XXXX credits a month. Your seat credits reset Apr 3.Any ideas? 

I sent proof of enrollment from the university and it is being rejected.[attachment redacted by moderator to remove personal information]

How do I recorder custom color styles in Figma Slides?In Figma Design, I can click on the background outside of any frame, see a list of the color styles in the right side bar, and rearrange their order. However in Figma Slides, when I click on the background outside of any frame, I don’t see any color styles in the right side bar.   

I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed yesterday, but I have not been using this account for quite some time and I’m not planning on using it soon.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

I signed up for a PAID account and when I did so it forced me into a new account. Now I can only view my design from my free account. There is not way to add myself or share it to myself to continue working on my designs or start mcp server.

I'm reaching out regarding the review status of a plugin I submitted called uImporter.The plugin has been in review for more than 2 weeks now, and I wanted to ask whether this is still within the normal review timeframe or if there might be any issue with the submission.I have not received any update yet, so I would really appreciate it if you could let me know:‣ whether the plugin is still being reviewed‣ whether any action is needed from my sideThe plugin name is: uImporterThank you for your help.

Hi, I’m on the Starter plan and I’m trying to recover a missing file/project. File link: [redacted by forum moderator to remove PII] When I open the link, I get: “Hmm, we couldn’t find that one.” I’ve checked Trash in all teams and didn’t find it. Can you help confirm whether the file was deleted (including permanently deleted) or whether my access was removed, and what recovery options I have?PS: This is only one of the files links I could find, there should be 2-3 more projects missing, this could be after my plan was downgraded to starter from educational.

Установил Figma все шло нормально. Нечаянно нажал. Не стало названия Teams 

How to create an animation that scrolls between frames?

I had sent. Arial and a followup mail days ago still havent received nay communication from the figma teamI had purchased the pack which got exhausted within 24 Horus and all it did was auto fix its own error again and again and went on a loop and then got exhausted .I want a refund asap.

Please tell me how to make the button that is pinned to the bottom of the screen when scrolling not appear on all website screens. How can I implement this in animation? Perhaps through components?

I lost access to my Figma account because my email was hacked and deleted.That account was the owner of a team where I had important projects, and I was the only member.I would like to recover access to that account or transfer ownership to my new email.So, is it possible and how can I do that if it is? 

Yes, before you ask, the frames names and styles are identical, this isn’t my first day. If a figma moderator replies with some useless copy paste troubleshooting I will lose my sh*t entirely.I have a simple delay animation set up in file with modes. Dark mode = animation fine. Light mode = animation f*cked and janky af. I’ve reinstalled figma, I’ve restarted laptop, it’s the latest macOS, I have done all the basic stuff or I wouldn’t be wasting my time here. Anyone know wtf is going on?See: 

Hola comunidad Figma, soy nueva en esto. Pero en mi universidad nos pidieron un trabajo y me gusta mucho trabajar con Figma, en este momento mi diseño esta casi terminado, pero necesito publicarlo y que se vea con una vista tipo celular y no tipo pagina web que es lo que me ha pasado mas de una vez. Necesito ayuda por favor urgentemente  

Ok so I know theres loads of topics on this - but Im not sure I’ve seen one mention components, hence the new convo. TL;DR - I have a card containing 2 columns. I want the card to have column 1 smaller than the other. So Column 1 would be say, 25% the width of the card and column 2 would be 75% Now I see a lot of replies about setting fixed widths for column 1, fill for column 2…. about setting constraints etc, but this does not work, especially when working in components.  My card component has the variables of 1 or 2 columns, and of course - can be used in various screens, places, layouts and screen sizes. The card works beautifully when the columns are 50/50 scaling to my screen size, but just do not work at all for other width needs. Whats more, when I have my component, there is no way to override the widths of my internal columns unless I detach the component - breaking my whole system, and negating the whole point of components. Seriously should be / would be a super simple thin

Nav bar overlays top navigationWith UI Hidden Its 2026 and the Figma UI still overlays on top of prototypes, obscuring the top nav bar needed to navigate the prototype. I can hide the UI - but then without knowing how to turn it back on, a client will not know how to expand the UI to full screen, or how to leave comments. But if I leave the UI on, the client will be frustrated not being able to navigate the site because the UI overlays the navigation bar.I have seen dozens of complaints for this exact problem on this forum for the last 4 years. Why hasn’t this been fixed? It feels so unprofessional to have to explain to a client how to navigate the software to properly view prototype. Just make the nav bar ABOVE the content of the prototype. There is no value in overlaying it.Please for the love of god fix this.

Most of my components have device variants: desktop and mobile. Each of those are made with .base components with those variants too with proper layout and variable changes.I’ve got slots working for both device variants, but when I use an instance and make changes for images or text (in desktop variant) and change breakpoint to mobile, it still using the desktop layout, and should use instead the mobile. What's the solution to this problem? 

I am trying to connect my custom domain to a website made in Figma Make, but do not see “Add custom domain” button. I have an Education plan, which should be comparable to Professional. Thanks for the advice!

Hi :) I am using figma with prime NG library. after adding multiple var modes I am accepting an I mark for lots ofthem’ also, some components are re changing themselves. (btns, and autocompletes and dialogs)can you please assist?  

Figma.com internals are hacking my site because "it's Too Good" and "I live in Thailand" lol could you guys help me? I’m trying to make all of you invincible through my site.. figure this out for me perfectly please. 

I have a layout component with a slot that contains an auto layout frame where I can compose content with as needed. If I change the auto layout in an instance, it changes the layout in the main component and any instance on the page. I would expect the auto layout change to only affect the instance.

Hello Team,I would like to bring to your attention an issue I encountered with my AI credit usage.Yesterday morning, my AI credit balance was 3,000 credits. During the day, I worked extensively in Figma, but based on my usage, I estimate that I consumed no more than approximately 1,000 credits.However, in the next day, I received a notification indicating that my AI credits were fully exhausted. This behavior seems unexpected, as the credit consumption does not align with my actual usage within a single day.Could you please help check:Whether there have been any recent changes or updates to the AI credit consumption model, or If there is any system issue, background process, or miscalculation that might have caused credits to be consumed unexpectedlyI would appreciate it if your team could review the credit usage logs and help identify the root cause of this issue.Please let me know if you need any additional details from my end.Thank you for your support.Best regards,Richa Durgesh Par

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

I am working in Figma Slides on a client presentation that includes videos and images. The setting controls for the videos are not working. They are there but when I click on them nothing changes.When I first started to work on the project a week ago I noticed the settings would change but the buttons wouldn’t, so I would have to keep checking in presentation mode what setting was “on” or “off”. But now, the settings are not changing at all and neither are the buttons.If I click “apply to all videos” the message bubble comes up that the settings have been applied, but nothing else happens. I have submitted a ticket twice to support and they have replied yet with a fix. Has anyone run into this issue and figured out a fix? Help! Client presentation is tomorrow!