Skip to main content

Why I would not pay for Figma Make

  • July 19, 2026
  • 2 replies
  • 20 views

Frustrated Customer

For the second month in a row, Figma Make has consumed credits without producing any usable output. Instead, the project appears to revert to its previous state.

I reported this issue previously, but the response from customer support was generic and did not confirm whether the technical team was able to identify the cause. Instead, I was told the issue was likely related to my internet connection, despite there being no conclusive evidence supporting that explanation.

Figma has also refused to refund the credits consumed during these failed attempts, even though no usable output was produced. This means I am being charged for a service that was not successfully delivered.

At this point, I would not recommend Figma Make until the product becomes more reliable and Figma adopts a more reasonable approach to resolving credit-related issues. It is a valuable tool when it works properly, but the continued loss of credits without receiving the expected output is making the service increasingly costly and difficult to justify.

2 replies

adamsmasher
Figmate

Hi, ​@Frustrated Customer - thanks for your post. I appreciate your frustration to the point of even choosing the forum username. Let me know if you’d prefer I refer to you by another name. 

 

I took a look at your previous request and see that you also submitted a new one - thank you for that! Since we can’t assist with credit reimbursement requests here, submitting a ticket with an error code is the best thing you can do. I’ve also flagged your request to the team for you.

 

Regarding the issue itself, is this with the desktop app or the web browser? With either of them, do you have multiple tabs open? I read from your previous request that closing those seemed to help. When you say that it returns to a previous state, does it then show up as a new version of the app, or is it actually restoring a previous version? If Make is actually making changes to the app that results in a new version (even if those changes are undoing previous work), then that would explain why it’s using credits. Normally, when a request fails and it doesn’t do any work it will not use credits.


Frustrated Customer

Hi Adamsmasher,

 

I am using the web browser version of Figma. Although I initially had multiple tabs open, I also tested the product with only one tab open and experienced the same issue.

When I mentioned that the project returned to its previous state, I meant that I first received an error message. I was then temporarily able to see the new changes before the project reverted to the prior version. At this point, I can no longer see any of the new changes that were generated, but the associated credits were still deducted from my account.