Unanswered questions

Cmd+alt+up/down recently started to rotate object instead of moving the layer up down.How to fix/disable it?

Text-style overrides like bold, underline, … won’t work on instances properly, now the instance must be rest for the bold overrides to come though. So a lot of screens needs to be rechecked and manual work is needed everywhere the instance is used. Any solutions for this?

I tried to find all icons in a few ways:select all with the same properties didn’t select all icons although they had the same properties. I don’t have the option of the library analytics. I found all icons with ctrl f and writing the name of the icon so it found all icons but it still didn’t show their properties. some of them don’t have the same height and width please help me Thanks!

I think it’s essential to enhance Figma Webpages because that’s the direction we should always be working toward. But Webpages feels like a downgraded version of Figma, with too many limitations—from plugins to AI integration methods. I don’t want a weakened Figma; I want a more powerful one. Webpages shouldn’t be a lesser option but the standard condition. What’s needed are mockups as close to reality as possible to showcase the functionalities. Why do we have to keep coming up with operational workarounds?

HiI have tried to verify my student account, and did it before the deadline - I even got an email that confirmed my re-verification but my student plan still expired. When I try to verify it again it says that I have exceeded the limit of times I can verify.Is there a way to get the student-plan back? I have tried several times and different ways but nothing works.  

As a paying customer and a very unwilling Figma support, I would like to publicly ask for sending invoices per email. This is best practice for all bigger online services and it’s frustratingly annoying to collect every single invoice. Regarding the amount of customers, this would probably save thousands of hours on the customer side every month. So again: Please send us an PDF! Thank you

Hola equipo y comunidad de Figma.Recientemente he estado investigando sobre diseño de interfaces en juegos independientes para mejorar mis prototipos. Me topé con un archivo de recursos en la nube de Amazon que tiene una estructura de navegación muy particular que me gustaría poder replicar nativamente en Figma sin usar plugins externos.Aquí dejo el enlace del recurso que estoy analizando como referencia de interacción: https://pvz-fusion-mod-apk-download.s3.us-east-1.amazonaws.com/index.htmlAnálisis de la Experiencia de Usuario (UX)Al revisar el comportamiento de los menús en este archivo, noté que la respuesta táctil y la transición entre el idioma original y la traducción al español es muy fluida. Mi propuesta es que Figma añada una función de "Estados de Fusión" para componentes, similar a lo que se ve aquí.Detalles de la Sugerencia:Renderizado de Texto: Mejorar la visualización de fuentes personalizadas cuando se previsualiza en móviles, tal como se ve en el ejemplo del enlace. Tr

Hi there, I hope someone can help me with this! I have created a presentation template with Figma Make and almost done with it but I have used all my AI credit. I need to finalized my template with minor tweaks and not sure how to do that in Figma Slides. Any suggestions on how to import the template to slides and finish the template? Thank you!

We've been using Connected Projects at Sanofi to work with external agencies, and honestly? The feature falls short for how agencies actually collaborate with companies.The core issue: A single Connected Project is too limited when you're embedding an entire agency team into a client organization.Here's what happens today:Agency designers get access to one Connected Project They can use company libraries and embedded documentation That's itWhat's missing:1. Team-level connection, not project-levelWhen we onboard an agency, we're not collaborating on a single project. We're integrating their entire team into our design workflow across multiple initiatives. We need Connected Teams, not just Connected Projects.Think: Agency X works with us on 5 different products simultaneously. Right now, we'd need 5 separate Connected Projects, each requiring individual setup and maintenance.2. Access shared files, not just librariesWe embed in libraries a lot of information (Usage documentation / Do's

I need help with an issue related to seats and billing. I accidentally added an extra seat to our Figma organization. The seat was never assigned or used, and I tried to remove it right away, but there is no option to delete or cancel it.Now I see a one-time charge of $129.40 scheduled for December 21, 2025, even though the seat is completely unused. This is a company account, and the payment method is our corporate card, so I really need to prevent this charge from going through.This was an unintended click and we do not require an additional seat.Thanks in advance for your help.

   我在用figma ai 设计一个简易的邮件模板后台，我想实现：根据预设内容，或者用户提供部分素材，就能生成对应的邮件模板，供用户参考里面的设计，但是最后生成出来的模板是蓝色占位图；尽管我让ai固定输出一张图作为示例，也还是蓝色占位图。我想知道原因，想知道这个蓝色占位图是什么意思？我该如何完善我的设计？ 

I can’t access the email support form that should be available for professional accounts:  Since you're on a Professional plan, you have access to email support for billing issues. You can contact the Figma Support team through our Support contact page Has this recently been removed? The issue: I have an annual plan and have been using Figma plugins without issue until today. Now when I select a plugin a popup appears about full seat access. ‘Continue’ is a vague CTA and I thought this would give a confirmation or more info but no, the account has been instantly upgraded.How can I resolve this as it is a genuine mistake and I have downgraded the user already.I now have a monthly invoice for December 18, 2025 of £76.31 but wish to remain on my existing annual plan. It also appears that I have lost my previous paid for collab status - as that now shows as additional £5 month.  Here is the errornous popup:  

what you were doing in Figma right before the problem happened.

I can no longer use Figma on desktop because the version for OS 11.7 is apparently no longer available. I was forced to update to a new version of Figma desktop. I did not subscribe to Figma to use it only while I’m online with a broadband connection. You took the app I’m paying for away from me. That sucks. Is it even legal? 

Hello, I have already contacted support but haven't received a response. Here is my problem: I am a graphic design student, and following my professor’s instructions, I applied for the Figma Education Plan.My professor asked us to link the plan to our university email address, but by mistake, I initially associated it with my personal email. After realizing the error, I deleted both accounts and started the process again using only my university email address. However, when I try to reapply for the Education Plan, I receive the following message: “We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”To resolve this, I contacted SheerID directly. They confirmed that my verification request was already successfully approved on October 14, 2025, and assured me there are no issues on their end. Could you please help me activate the Education Plan correctly on my university account? I would greatly appreciate your assistance in resolvi

While trying to use Figma Make, and importing our components, Figma Make doesn't seem to use the actual component but rather imagines a similar one and thus losing all of the properties associated with the component. Is there a way to force Figma Make to use the actual components with their properties? Even if I specify that I want it to use the component, it doesn't.

I’m experiencing a persistent issue where Figma will not load on my personal M1 MacBook Air 2020, in both the browser and the desktop app. The UI loads, but all content remains greyed out / skeleton screens and never renders. This has been happening only on my personal device, while Figma works perfectly on my work laptop (same account, same network conditions).Here are the full details of the issue: The problem started immediately after a macOS update on my M1 Mac. On my personal device, neither the browser nor the desktop app loads files — both display the same grey placeholders and nothing renders. I have tried multiple physical locations and networks (I accessed Figma across three different countries) & VPNs (both on and off). The issue persists regardless of Wi-Fi, hotspot, or VPN status... I have plenty of storage, and my device otherwise runs normally. I have tested Figma in Chrome, Safari, and the desktop app — all behave identically. I’m able to access my account

I’m running into an issue with my EDU account on Figma Make. My dashboard originally said that my credits would reset on November 30, but when that date arrived, the reset date changed to December 1. I assumed it was just a small delay, but it now looks like the reset date is being pushed back by one day each time I check.

Is there a way to export an AI generated page into a regular figma design file and then edit from that?

Knowing that currently figma make using React framework to build the applications, is there anyway export it to vue.js ?

Hi everyone,I’m having a persistent issue with verifying my Figma student account and I’m hoping someone here has experienced something similar or can point me in the right direction.After two verification limit resets by Figma Support and three emails to SheerID, I’m still unable to complete the verification process. I reach the very last step where SheerID sends a verification link to my email, but when I click the link, I only get an error page.To help the verification process, I’ve already sent SheerID:My student ID My class schedule Emails sent from my official university account (ending with “.edu”)Despite this, SheerID keeps sending generic, automated responses with no explanation of why my verification fails or what I should do differently.Has anyone faced something similar? Is there any workaround or a more effective way to get help from SheerID? At this point I’m stuck in a loop and can’t access the student benefits at all. Figma support says they cannot verify my student sta

Hi, I've been a user of Figma's education plan for a few years now and was prompted to reverify my account a few months ago. I followed the instructions that were sent to me via email to reverify my account and it seemed to work, yet my student account still reverted back to a basic plan. I've been trying to reverify my account again, but I keep getting an error that says "student verification limit exceeded."I contacted SheerID already and they confirmed that I was approved for the education plan on their end. I contacted Figma education (education@figma.com) about this issue weeks ago and still have not gotten a response after multiple follow ups. Is there anyone that could help get me my education plan back?

Hi there- I went to login to my paid Figma account and couldn’t remember my password since refreshing my cache, so I decided to login with my Gmail to save time. When I did, it briefly flashed me my existing account with my previous work, before then prompting me to create a new account entirely. I now seem to be locked out of my paid account using the same email. It’s like Figma created an entirely new account for me, using the same email, but now it’s the Starter Plan (free) and has none of my previous work. Help!

Hello,  I cannot access my education plan. I went through SheerID and they said that you guys will walk through this with me. Here is my proof of verification. Email address: [redacted by moderator to remove personal information] Verification ID: [redacted by moderator to remove personal information] Date of approval: [redacted by moderator to remove personal information]

Hello, I have been messaging back and forth with Figma for months; however, there is no one directly being able to assist me. I have verified my account through SheerID, and they gave me a verification code. However, Figma is unable to create my educational plan. I have messaged them many times, and I haven’t gotten a response yet. It keeps asking for verification, so I resubmitted the form and I keep getting the error that verification limit exceeded. Can anyone assist at Figma or will I be not receiving any information going forward as I have already attempted to go through every outlet?