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Question

Figma Not Loading on macOS After OS Update (Both Desktop & Browser Stay Greyed Out)

  • November 21, 2025
  • 8 replies
  • 475 views
mihaeldasovic

I’m experiencing a persistent issue where Figma will not load on my personal M1 MacBook Air 2020, in both the browser and the desktop app. The UI loads, but all content remains greyed out / skeleton screens and never renders. This has been happening only on my personal device, while Figma works perfectly on my work laptop (same account, same network conditions).

Here are the full details of the issue:

  • The problem started immediately after a macOS update on my M1 Mac.

  • On my personal device, neither the browser nor the desktop app loads files — both display the same grey placeholders and nothing renders.

  • I have tried multiple physical locations and networks (I accessed Figma across three different countries) & VPNs (both on and off).
    The issue persists regardless of Wi-Fi, hotspot, or VPN status...

  • I have plenty of storage, and my device otherwise runs normally.

  • I have tested Figma in Chrome, Safari, and the desktop app — all behave identically.

  • I’m able to access my account and all files on my work laptop, so this is not an account-related issue.

Troubleshooting I’ve already done:

I have tried all of the following (none solved the issue):

Browser & Figma App

  • Cleared all browser cache, cookies, site data (Chrome & Safari)

  • Turned off hardware acceleration in Chrome

  • Reset Chrome flags

  • Reinstalled Chrome completely

  • Reinstalled the Figma desktop app multiple times

  • Deleted all Figma-related cache folders

  • Reset Rosetta and reinstalled it

  • Reset Chrome GPU permissions

  • Reset TCC permissions

System-level

  • Created a new macOS user profile → same issue

  • Flushed DNS cache

  • Verified no VPN or firewall blocking

  • Reset GPU cache folders

  • Ran WebGL tests

    • WebGL 1 works (spinning cube visible)

    • WebGL 2 fails (no cube), which might be related

  • Performed additional macOS updates after the issue started

  • Verified system storage & stability

Current symptoms:

  • Figma home screen loads, but recent files and thumbnails stay greyed out forever.

  • Files never load; UI remains in a placeholder state.

  • Browser developer console shows no obvious network blockage.

  • Issue is isolated to this specific Mac — Figma works fine everywhere else.

Screenshot for reference:

My setup:

  • Device: M1 MacBook

  • OS: 26.1 Tahoe

  • Browsers tested: Chrome, Safari

  • latest available Figma Desktop version: 

What can I do? This is annoying me so bad!

 

This issue has been ongoing for a while now, and I rely on Figma for work & personal needs. Any guidance, internal diagnostics, or advanced steps would be hugely appreciated.

Thank you in advance!

8 replies

J
Figmate
  • Junko3
  • Figmate
  • December 1, 2025

Hi ​@mihaeldasovic, 

 

I understand you’re experiencing persistent issues loading the “Recents” page and your files on your Tahoe MacBook, both in supported browsers and in the Figma Desktop app.

 

Thank you for the clear and detailed report — it really helps. I checked internally but wasn’t able to find any related known issues so far at the moment.

Before I open a support ticket for deeper investigation, could you please try a couple of things so we can narrow this down?

  1. Clear the Figma Desktop app cache
    You mentioned removing Figma-related folders already, but just to confirm, please make sure you’ve followed the steps in this guide: Clear the Figma desktop app cache
    After clearing the cache, restart the Figma Desktop app and check again.

  2. Do none of your files load, or only specific ones?

Once you’ve tried these steps, please let us know the results.

I can then create a support ticket with the details you’ve already provided so our team can investigate this further if needed.

 

Thanks for your help!

mihaeldasovic
  • mihaeldasovic
  • Author
  • New Member
  • January 1, 2026

I followed the steps to the t but none of is fixing the problem at hand… virtually everything is greyed out and I can not load anything 

mihaeldasovic
  • mihaeldasovic
  • Author
  • New Member
  • January 1, 2026

whatever I do, I always get back to this overview… everyhting is just blank 

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • January 2, 2026

Hey ​@mihaeldasovic, I am taking over this case for ​@Junko3. Thanks for taking the time to try all of the troubleshooting steps.

I’ve gone ahead and submitted a support ticket on your behalf so our team can take a deeper look at what might be causing this. Your ticket number is  #1666408, for reference. Someone from the team should reach out to you soon.

In the meantime, it would really help if you could download the Figma desktop app debug logs and share them with the support team. You can find the steps here:
https://help.figma.com/hc/en-us/articles/19589001018903-Download-Figma-desktop-app-debug-logs. 

Thank you for your patience in the meantime! 

josh116
  • josh116
  • New Member
  • February 17, 2026

hey ​@Gayani_S ​@Junko3, was this issue resolved? Currently facing a similar issue. All the screens are greyed out on my mac. Both home page and when the teams share a temporary file with me.

 

Your help resolving this issue will be much appreciated

regards!

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • February 17, 2026

Hey ​@josh116, thanks for flagging this! The previous ticket on this thread wasn’t followed up, but I’d be happy to get you connected with our Technical Quality team so we can properly investigate your case.

To start, could you share a bit more context:

  • Is this happening in the browser, the desktop app, or both?

  • What macOS version are you on?

  • Are your browser and desktop app fully up to date?

  • Have you tried reinstalling the desktop app?

  • Does the issue persist if you switch networks (for example, using a mobile hotspot) or temporarily disable any VPN/proxy/firewall?

If I open a support ticket for you, the team will also need a couple of more info, are you able to provide this?  No need to post them publicly here on the Forum

Once you confirm, I’ll get this escalated so we can take a closer look. 

josh116
  • josh116
  • New Member
  • February 18, 2026

Hey ​@Gayani_S,
 

  • Both
  • macos Tahoe 26.2
  • Yes both are up to date. Installed the desktop recently after having issues with the browser.
  • Yes, twice.
  • Yes
  • Yes, switched between my primary ISP and my mobile hotspot. The issue persists.

Sure, I can provide those details when a ticket is opened.

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • February 23, 2026

Hey ​@josh116, thanks for sharing all those details!

I’ve gone ahead and created a support ticket for you so the team can investigate this properly. Your ticket number is  #1760160 for reference. I’ve included the information you shared and someone from Support should be in touch with you soon.

In the meantime, it would really help the team if you could reply to the ticket with the following:

These will give our engineers more insight into what’s causing both the desktop app and browser to stay greyed out.
 

Thank you for your patience in the meantime! 

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