As a paying customer and a very unwilling Figma support, I would like to publicly ask for sending invoices per email. This is best practice for all bigger online services and it’s frustratingly annoying to collect every single invoice. Regarding the amount of customers, this would probably save thousands of hours on the customer side every month. So again: Please send us an PDF!
Thank you
Question
When will you be sending invoices per email?
Thank you for bringing this important issue to our attention in the forum. We understand and empathize with your frustrations, and want to assure you that your concerns have been promptly communicated to our internal team for further review. We appreciate your patience and understanding as we work towards addressing this matter.
Hi, I want to support this request. Also please note this important detail: It should be allowed to add an email recipient for invoices that does not have to belong to a natural person (ie. no verification should be needed). Reason for this is that new accounting systems allow you to send invoices directly to them, but these emails are simply “invoice-dumps” (and verification is impossible).
+1 from me - It would be great if our accounting departement gets those PDFs automatically via E-Mail that I could provide somewhere. Currently I always need to download those PDF and send it to them which is a bit frustrating. Would be great if you add this feature.
+1 from me as well. It would be a very nice and appreciated feature!
+1 to this request. just bumped into this problem with my accounting team when trying to automate invoice processing with a new accounting system.
Very Important feature to be considered!
Please do it, it is super frustrating to get those invoices by hand…
Agreed. Please send us PDF invoices via email
+1, please do it for your users!
Yes, please allow us to receive invoices via mail so they can be processed automatically!
+1 from me! It’s a very important feature.
Super important feature. Chasing invoices is a pain.
And while you’re at it, send both PDF and an UBL invoice for automated parsing.
Hi All,
+1 from me too.
Best regards.
Hello!
I also want to express my support for this issue!
I would like to add that this matter has been ongoing for over one year, which makes it even more concerning. It appears that Figma has not given this issue the attention it deserves, especially given the concerns raised by paid customers. We hope that by highlighting this additional perspective, Figma will prioritize a resolution promptly.
Same here with our company. Every few weeks I have to manually collect new invoices and send them to our accounting team. That’s a really annoying piece of work, especially as one CAN define one or more billing contacts in the admin panel. Unfortunately, no billing emails and invoices are sent to the defined inboxes automatically.
Definitely a crucial thing to fix. Our accounting team doesn't have and shouldn't have access to Figma to deal with invoices from there so it is on Design Lead to send those out each month. This should be a simple fix, guys! Please!
+1! It’s insane I have to chase down invoices every month…
If you’re sending pdf invoices, also look into UBL or the option to receive Peppol invoices (the standard in more and more EU countries).
Adding my voice to the choir. What’s the point of having a separate billing contact if that contact doesn’t get the information needed?
+1000 for that. Figma Support, please address this low hanging fruit and make us happy customers. 😍
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