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Report a Problem

Experiencing issues? Report them.

  • 3,045 Topics
  • 7,988 Replies
3045 Topics
anadindesign
anadindesignNew Member
asked in Report a Problem
left panel

HiHi,The new layer preview thumbnails are not helpful. They waste space and make it harder to identify layer types at a glance. Please keep the clear indicators (frame, auto layout, shape, image) — those are useful. Right now, it’s harder to navigate, and it slows down my workflow. Feels like an A/B test — but this version really hurts usability. Thanks.

70
anadindesign
SKL
SKLNew Member
asked in Report a Problem
Cannot change visibility or assign boolean to

Hello, I’ve got a component set that I want to assign a boolean to, for the visibility of the word “Owner.” I successfully assigned it for every variant except the one called “Open.”The options to hide the layer and to apply variable/property are grayed out, only for this text layer. It also prevented me from assigning the boolean for the entire component set. I can still change the visibility of the layer from the left panel.  I found a workaround by pasting “Owner” from a different variant, but can anyone explain why this is happening?  Here is the figma link: https://www.figma.com/design/cMcWnX5NQECJ5vcNzWoKRk/test?node-id=1-101&t=0VnqJiQ7GCU6ANYi-1

250
SKL
Vishal Patil
Vishal PatilNew Member
asked in Report a Problem
getting a "Too many images" (>50) error when transferring Figma designs to Webflow

getting a "Too many images" (>50) error when transferring Figma designs to Webflow

781
Emilie Thonat
Ravil Shafikov
Ravil ShafikovNew Member
asked in Report a Problem
Layer names are missing when updating instance

When I use an instance of a component in another component, to enable its settings in the right menu, I add display properties of the component instance. At this point, the settings group is named the same as the layer in the layers list. If I rename the layer, I will see in the right menu that the name of the property group has changed in the right menu. It works well as long as I'm inside the same file.If I publish a component with such a renamed layer, then the first time I install it, I will see the correct display of the layer name. But as soon as I change the option in the child instance of the component, and then update the child component's wizard, the layer name resets to the initial one. This is only noticeable if the component instance has been modified. If we reset all the overlays, we will see the correct layer name again. Video on Google Drive

652
djv
Figmate
GalijaHoraGames
GalijaHoraGamesNew Member
posted in Report a Problem
Auto layout not working

Auto layout is not including component on right side, only text on left…. 

101
djv
Figmate
Ben Neil
Ben NeilNew Member
asked in Report a Problem
Domain change via gsuite

Ive put in multiple requests for help @ https://help.figma.com/hc/en-us/requests/new but ive not heard anything back. im worried that if any of our staff log out and log back in using SSO they will lose their work. Please help. It would be great if you guys had some automated help like intercomm or even a way to see the status of a ticket that was in process. thanks.The main problem is after I changed our domain in gsuite. I logged out and back in via SSO and my work was gone. So I don’t know how to change the domain in figma so folks also don’t lose their work.

151
Ben Neil
Marilu Santacruz
Marilu SantacruzNew Member
asked in Report a Problem
Open session not working for some people

Hello,I have a team member who is not able to interact on open sessions. This happens often and sometimes we are able to troubleshoot i.e open session on incognito. however, most of the time she is still unable to interact with the board. We also have send her multiple “can edit” invitations but when she accepts them is says she can only view. on my end I see her with editing capacity and don’t know what else to do. her name is [personal information redacted].How can i resolve this recurring issue? Thank you in advance for your help. [personal information redacted]

221
Tom Reem
Figmate
Regi
RegiActive Member
posted in Report a Problem
I'll just throw it out there...

After the latest update I see a LOT of this! Not when opening files, but zooming in / out, moving components etc.  

211
Gayani_S
Figmate
Chernyak
ChernyakNew Member
asked in Report a Problem
Создание токена

Добрый день! При генерации нового токена, кнопка Generate token неактивна. Как создать токен? 

872
DivanaDivana
Cammy Hogg
Cammy HoggNew Participant
posted in Report a Problem
Colouring Individual Vector Areas

In relation to the new vector editing functionality - it’s quite difficult to colour different sections of the same vector in. I’ve used a grid with cells to explain.So, for example, I want to colour in some of the grid’s cells. To do so, I first have to use the ‘Paint’ tool to clear the fill of each cell, and then reuse the ‘Paint’ tool to refill each cell. Only then will it let me select the specific cells individually.It’s frustrating that I can’t select the individual cells from the get go. Surely it should recognise each of these separate cells (each have an intact boundary) without having to use the Paint tool to trigger this recognition. Example grid with cells 

110
Cammy Hogg
Z Jobs
Z JobsNew Member
asked in Report a Problem
There's a display bug in Draw mode.

Sometimes when I switch from Design mode to Draw mode, the elements in Draw mode appear incorrectly—all the elements turn white and only become visible when I hover my cursor over them.Just like this pic.

281
Celine_
Figmate
Designbyesraadel
DesignbyesraadelNew Member
asked in Report a Problem
Arabic Google Fonts Not Rendering in Presentation Mode

 Issue DescriptionI'm experiencing an issue with Arabic Google fonts in Figma. While Arabic text displays correctly in the design workspace, it reverts to a default font in Play mode. Importantly, English text using the same font renders perfectly in both workspace and Play mode.EvidenceI've attached screenshots showing:Arabic text appearing correctly in the workspace Arabic text reverting to default font in Play mode English text ("coming Soon") displaying correctly in both modes using the same fontTechnical ImpactThis issue severely limits Figma Sites' usability for Arabic-language projects. I have excited to try Figma Sites, but this limitation is disappointing and will likely cause you to lose many Arabic-speaking users.RequestPlease prioritize fixing Arabic language support in Figma Sites as soon as possible. This would make Figma truly inclusive for designers working with Arabic content.Thank you  

692
Celine_
Figmate
swapnil kore
swapnil koreNew Member
posted in Report a Problem
Image is not loading

When I upload an image to a Figma file, it looks blurry and doesn't load fully. What should I do?Figma link file -  

161
Celine_
Figmate
uixdesigner
uixdesignerNew Participant
asked in Report a Problem
Property in the master component won’t reflect

When you override even one small visual detail (like a fill color or shadow), Figma locks that style, and future changes to that property in the master component won’t reflect unless you reset it.So i made 200+ page design now what can do? din’t have time to go to the every component and reset that sand re write the text and all.I've created a design with over 200 pages, but now I'm unsure how to proceed. I don’t have the time to go into every component, reset each one, and rewrite the text and other overrides manually.This is a very big issue — it's extremely frustrating for me. Please resolve this or suggest a better way to manage updates without losing custom content.

30
uixdesigner
Leelo
LeeloNew Member
asked in Report a Problem
Figma mirror not working after latest Figma update

The figma mirror feature is not working after the latest Figma releases. I deleted the app and downloaded it again, desktop Figma and mobile app are both up to date.I am using iPhone 15pro (iOs 18.4.1) and a Macbook air with M1 chip (Ventura 13.1.5)The mirroring only stopped when the new features were launched this week. Is anyone else having a similar issue and has found a way to resolve it? edit: i figured it out. Figma was automatically in the new “drawing” mode, hence nothing was mirrored.

2945
y_toku
Figmate
Janagan
JanaganNew Member
posted in Report a Problem
Unexpected free collaborator seat upgraded to Professional

I am Janagan and here is my figma account email [redacted by forum admin/moderator to remove PII] and currently subscribed to professional plan. I added Tech Team ([redacted by forum admin/moderator to remove PII]) as collaborator which was in free plan. But in the next month, automatically Tech Team account was upgraded to professional plan without the approval from [redacted by forum admin/moderator to remove PII]. And Tech Team did not request full seat yet it was automatically send full seat request and upgraded without any consent from Tech Team ([redacted by forum admin/moderator to remove PII]) or Janagan ([redacted by forum admin/moderator to remove PII]). I did not explicitly approve the prorated seat from Janagan([redacted by forum admin/moderator to remove PII]). 

111
J
Figmate
Manasi Muke
Manasi MukeNew Member
asked in Report a Problem
Lost access to old email ID and can't log into Figma

Hi there! I have a Figma account associated with my ex-work email ID. I had access to it until a few days ago, but now when I try to log in it’s asking me to input an authentication code that is being sent to the email ID - which is no longer active since I no longer work with the company.I have 3 years worth of work stuff in there and would really like to regain access to my work. Is there a way to manually switch out email IDs associated with the Figma account so I can have access?Any leads would be appreciated. Thank you!

211
J
Figmate
piotrsynowiec
piotrsynowiecNew Member
asked in Report a Problem
I've made changes to the design, that were overwritten later on

Yesterday I’ve made changes to the design in Figma. My other designer didn’t refresh the local file, and when she got back to the project today, she basically worked on her yesterday version of the project. This way she deleted all the changes that I’ve been implementing for a few hours. This shouldn’t happen. You should have some scripts to check if there’s a new version of the design, when somebody gets back to the project that is shared between many people.

151
J
Figmate
Kartik Kankane
Kartik KankaneNew Member
asked in Report a Problem
Showing $0 while making payment

While making payment with Indian credit card, the final amount is showing as $0. I have tried 3 different cards and all showing the same. So I have not done the transaction.Please help here.

381
J
Figmate
IWG
IWGNew Member
asked in Report a Problem
Problem with blend modes in sites preview

I’ve been experimenting with Figma sites and have encountered a strange problem where rectangles with a non-normal blend mode display properly in the preview while circles with a non-normal blend mode do not? I’m sure that the shape is not the root of the problem but it has been the constant in determining what works from what does not. Here’s the file:  

320
IWG
Sanya Sem
Sanya SemNew Member
asked in Report a Problem
Files on the board are not displaying or glitching

Hello !I’m facing an issue where, on my work computer (both in the web and desktop versions of Figma), the files on the workspace board are not showing up. They can be selected but don’t appear visually. I’ve cleared the cache and checked for errors but couldn’t fix it. The problem only occurs on this specific computer—everything works fine on others.How can I resolve this?Browser: [Your browser name, if relevant]OS: Windows 11"

231
J
Figmate
Milan Kim
Milan KimNew Member
asked in Report a Problem
Email from info@figmacareers.online

I received an email from info@figmacareers.online saying that it is Jessica Bent who wrote the email for Director, Product Design role. I believe this email address is not legitimate. 

1616
Olga OK
Gucci
GucciNew Member
asked in Report a Problem
My Figma design disappeared

I was working on my website design when the file suddenly disappeared. When I try to access it through the “Recently Closed Files” section, I get the following message:“You can’t access this resource. Contact the owner, an admin, or support for assistance.”Please note that no one else was working on the file, and no one other than me has access to the account. I urgently need assistance recovering this file, as I’ve invested a significant amount of time into the project.Error: https://ibb.co/LDJfbjT9

241
djv
Figmate
NH886
NH886New Member
asked in Report a Problem
TOP BAR SHOWING "NOT FOUND"

Currently my Figma top bar showing “Not found”, and I can’t change the size of the windows.My laptop is Windows 11 and I also reinstalled it, but the problem still occurred, does anyone have the same problem? Would like to know how to solve it, thanks. 

2824
djv
Figmate
Ruben Pedraza
Ruben PedrazaNew Member
posted in Report a Problem
COPY AND PASTE NOT WORKING!

There are multiple topics and still no solution. 

100
Ruben Pedraza
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