Screenshots placed in Figma show strange Rosa and Cyan blocks of color

Hey ​@tsk25, thank you for sharing screenshots! 

Let’s try to narrow this down a bit:

• Could you check if the same issue happens in the browser? (Figma supports: Chrome, Safari, Edge, and Firefox.)

• Have you tried reinstalling the Desktop app?

• Is this happening in one specific file, or across all files?

• Is the colorblock around the image like a frame or does it seem to be part of the image? 

Thank you for your help! 

Hi ​@Gayani_S , 

thanks for your reply. Here are mine: 

 

• Could you check if the same issue happens in the browser? (Figma supports: Chrome, Safari, Edge, and Firefox.) 

  • Yes, still happening in chrome.

• Have you tried reinstalling the Desktop app?

  • Yes, problem persists.

• Is this happening in one specific file, or across all files?

  • across files

• Is the colorblock around the image like a frame or does it seem to be part of the image? 

  • Yes, the frame is active on the image I uploaded. Sorry about that. The weird color is the large cyan block. 

Hello there, I’m still having issues with screenshots getting weird colors when pasted into figma, can anybody help me here please? 

Hey ​@tsk25, apologies for the delayed response! 

I’ve gone ahead and created a support ticket so our Technical Quality team can take a closer look. Your ticket number is #1750239, for reference. Could you please reply with your macOS version and device model? That’ll help us determine whether this might be related to your specific setup.

It would also really help if you could share one of the affected files with support-share@figma.com and grant “Can View” access. That way, the team can try to reproduce the issue on their end and investigate further with Engineering if needed.

Thank you for your patience in the meantime and please let me know if there is anything else I can help with! 

​@Gayani_S  Thanks so much for your reply and creating the Ticket. 

I’ve shared the file with the mail address you shared. Will send them an email with the original screenshots so they can track and follow the issue better. 

Will keep you posted. 

Problem Persists, please help!

Hey ​@tsk25, I’m really sorry this is still happening, 

I can see that your support ticket (#1750239) has been routed to our Technical Quality team for deeper investigation. They’re the right team to look into rendering issues like this and will be able to dig into what’s causing this.

I know waiting isn’t ideal, but you’re in the right hands. Appreciate your patience while they investigate. Hoping this gets resolved for you very soon!