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XLaserlab
XLaserlab
New Member
October 13, 2026
Solved

Billing issue: Unwanted upcoming annual bill on Dec 17 after payment; need to reduce seats from 4 to 2

Hello Figma Support,

My ticket number is #2188354.

I recently settled two bills on my account yesterday. The total amounts were higher than we expected, and we acknowledge this was our oversight and have completed the payment.

My main concern: after making these payments, an upcoming annual bill dated December 17 still appears on my account.

We originally ordered 4 seats, but we only need 2 seats in practice. We do not require the extra seats covered by this upcoming annual charge.

I’m reaching out to request one of the two options below:

  1. Cancel this upcoming annual bill; OR
  2. Switch our subscription to monthly billing, so we are only charged for the months we have utilized.

Could you please help review my account and advise how to proceed?

(screenshot redacted by the moderator due to PII)

Thanks

 

    Celyn_L
    Celyn_LSolution
    Figmate
    October 13, 2026

    Hi ​@XLaserlab, Celyn from the Figma Community Support team here. Thanks for sharing your ticket number and these details.

    I understand that you’d like help either canceling your upcoming annual bill or switching your subscription to monthly billing.

    While we’re unable to review account-specific billing issues here in the forum, I’ve located your ticket #2188354 and added an internal note outlining your request to help increase its visibility with our Billing team.

    Please keep an eye on your inbox, someone will be reaching out shortly. Thanks for your patience!

    (Note: I’ve redacted the screenshot from your post to help protect your privacy)

    View in thread

    1 reply

    Celyn_L
    Figmate
    Celyn_LSolution
    Figmate
    October 13, 2026

    Hi ​@XLaserlab, Celyn from the Figma Community Support team here. Thanks for sharing your ticket number and these details.

    I understand that you’d like help either canceling your upcoming annual bill or switching your subscription to monthly billing.

    While we’re unable to review account-specific billing issues here in the forum, I’ve located your ticket #2188354 and added an internal note outlining your request to help increase its visibility with our Billing team.

    Please keep an eye on your inbox, someone will be reaching out shortly. Thanks for your patience!

    (Note: I’ve redacted the screenshot from your post to help protect your privacy)

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