Skip to main content
이기훈
이기훈
New Member
October 13, 2026
Solved

Paid while using the student plan

현재 학생요금제를 사용중인데 요금이 결제되었습니다. 환불과 이후 결제가 되지않게 조치 부탁드립니다.

 

I'm using the student plan, and the charge has been processed. Please arrange for a refund and ensure the payment is not processed.

Celyn_L
Celyn_LSolution
Figmate
October 13, 2026

Hi ​@이기훈, Celyn from the Figma Community Support team here. Thanks for reaching out.

I’ve checked on my end, and it appears that you’re currently on a Professional plan, which may explain the charge you received.

To keep your account-specific billing details private, I’ve created a support ticket so our Billing team can review the charge and your refund request. Your ticket number is #2191229.

Someone from the team will follow up via your ticket, so please keep an eye on your inbox. Thanks for your patience in the meantime.

View in thread

1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
October 13, 2026

Hi ​@이기훈, Celyn from the Figma Community Support team here. Thanks for reaching out.

I’ve checked on my end, and it appears that you’re currently on a Professional plan, which may explain the charge you received.

To keep your account-specific billing details private, I’ve created a support ticket so our Billing team can review the charge and your refund request. Your ticket number is #2191229.

Someone from the team will follow up via your ticket, so please keep an eye on your inbox. Thanks for your patience in the meantime.

Terms & ConditionsAccessibility statement