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ConcertIDC
ConcertIDC
New Member
October 13, 2026
Solved

Transfer admin ownership Account

I would like to explain our current situation once again to make sure our issue is clearly understood.

Our company has an existing Figma account named ConcertCare, which was originally created using a former employee's email address. Unfortunately, that employee is no longer with our company, and their email account has been deactivated. As a result, we are unable to access the original admin account or manage important account-level settings, including billing, payments, member management, and AI credits.

Due to this issue, we recently purchased a new Figma Professional account under our company name, ConcertIDC, last week.

However, our main goal is still to regain administrative control of our original ConcertCare account rather than continue with a separate account.

We would like to request your assistance with the following:

  • Transfer the admin/owner access of our existing ConcertCare account to a currently active company email address.

  • Add our current company members to the existing account.

  • Provide us with full administrative access to manage billing, payments, AI credits, and other account settings.

We would strongly prefer to continue using our existing ConcertCare account, as it contains our company's existing work and projects. We do not want to lose access to that account or migrate everything to a new account.

Could you please guide us through the process and let us know what verification documents or information are required to confirm our company's ownership?

We would really appreciate your help in finding the right solution to restore full administrative control of our existing account.

Thank you for your time and support.

    Gayani_S
    Gayani_SSolution
    Community Support
    October 13, 2026

    Hey ​@ConcertIDC, thanks for reaching out! 

    I can see you’ve shared this in your previous Forum post too:

    I can also see your support ticket #2187964. I’m sorry for the delay. We’re working through a high volume of requests currently.

    I’ve escalated your ticket internally so our customer support team can review it and follow up with you as soon as they’re able. They’ll guide you through the next steps, including any verification information they need.

    Since this involves account-specific details, we can’t work through it here on the forum for privacy and security reasons. 

    To keep everything in one place, it’ll help to continue in the ticket rather than across multiple forum threads. 

     

    Thanks for your patience in the meantime! 

    View in thread

    1 reply

    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    October 13, 2026

    Hey ​@ConcertIDC, thanks for reaching out! 

    I can see you’ve shared this in your previous Forum post too:

    I can also see your support ticket #2187964. I’m sorry for the delay. We’re working through a high volume of requests currently.

    I’ve escalated your ticket internally so our customer support team can review it and follow up with you as soon as they’re able. They’ll guide you through the next steps, including any verification information they need.

    Since this involves account-specific details, we can’t work through it here on the forum for privacy and security reasons. 

    To keep everything in one place, it’ll help to continue in the ticket rather than across multiple forum threads. 

     

    Thanks for your patience in the meantime! 

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