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New users can’t see all project files and folders despite having editing access

  • August 14, 2026
  • 1 reply
  • 9 views
Albbeson

When I invite a new user to a Figma team and give them access to the entire project and its folders, the folder contents are not displayed consistently.

Some folders appear completely empty, while others only show some of the files. In some cases, all files are visible as expected. The user has editing access to the team/project, but they still cannot see all of the files and folders they should have access to.

As a workaround, I have to manually invite the user to individual folders again, even though they already have editing access at the team/project level.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • August 14, 2026

Hey ​@Albbeson, thanks for reaching out! 

This may be related to how folder permissions work under the recent Projects → Folders update. 

One thing that'd help me narrow it down, when you gave this new user access, did you invite them directly to the team/plan itself, or did you also invite them to the top-level folder(s) separately? And on one of the folders showing up empty, could you check what the Who has access dropdown (via the Share button) shows for it?

For background on how folder access is structured now, here's our doc on File and folder permissions.

Once I know how the invite was set up, I can tell you whether this is expected under the new model or something worth a closer look on our end.

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