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kdhan0320
kdhan0320
New Member
October 13, 2026
Solved

Request for Refund: Duplicate Billing Issue

I am writing to request a refund for a duplicate charge on my account. I noticed that I was billed twice for the same subscription period.

Here are the details of the transactions:

  • Account Email: (redacted by the moderator due to PII)
  • Invoice ID 1 (First Charge): MHZTNSZF-0005
  • Invoice ID 2 (Duplicate Charge): MHZTNSZF-0004
  • Transaction Date: [October 9, 2026]
  • Total Amount Billed twice: [$22.00,$12.46]

It seems to be a system error or an accidental duplicate subscription. Since this is an un-intended double payment, I would appreciate it if you could investigate this issue and process a refund for the duplicate charge.

I have also attached the payment receipts/screenshots for your reference.

Thank you for your assistance. I look forward to your prompt response.

Best regards,

 

 

 

 

Celyn_L
Celyn_LSolution
Figmate
October 13, 2026

Hi ​​@kdhan0320, Celyn from the Figma Community Support team here. Thanks for reaching out and sharing these details.

I understand that you received two invoices this month and are concerned about a possible duplicate charge.

I’ve taken a look on my end, and invoice MHZTNSZF-0004 appears to be a prorated charge for the time your Full seat was active during the previous billing period that had not yet been billed.

To keep your account-specific billing details private, I’ve created support ticket #2190987 so our Billing team can take a closer look and clarify the charges.

Someone from the team will follow up via your ticket, so please keep an eye on your inbox and continue the conversation there.

In the meantime, you can find more information here: Manage billing on the Professional plan.

Thanks for your patience!

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
October 13, 2026

Hi ​​@kdhan0320, Celyn from the Figma Community Support team here. Thanks for reaching out and sharing these details.

I understand that you received two invoices this month and are concerned about a possible duplicate charge.

I’ve taken a look on my end, and invoice MHZTNSZF-0004 appears to be a prorated charge for the time your Full seat was active during the previous billing period that had not yet been billed.

To keep your account-specific billing details private, I’ve created support ticket #2190987 so our Billing team can take a closer look and clarify the charges.

Someone from the team will follow up via your ticket, so please keep an eye on your inbox and continue the conversation there.

In the meantime, you can find more information here: Manage billing on the Professional plan.

Thanks for your patience!

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