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FOR OVER TWO MONTHS I HAVE NOT BEEN ABLE TO EDIT/GENERATE IMAGES IN MY DESIGN FILES WHENEVER I TRY I GET THE SOMETHING WRONG ERROR AND FOR THE LONGEST I HAVE NOT BEEN ABLE TO USE FIGMA MAKE (I HONESTLY LOST HOPE) AND I AM USING THE PAID PLAN, REALLY FRSUTRATING!!PLEASE HELP 

Hi SheerID Support, I need to re-verify my Figma Education account to regain my editing access. However, I accidentally tried to re-verify on my friend's laptop and now I am getting a 'Verification Limit Exceeded' error. Could you please reset the verification limit for my account? My Figma email is: 122240219@student.upnyk.ac.id. Thank you.

Bugs:Stroke is divided by half when set to outside or inside stroke Variable stroke breaks the perfect circleFor context, circle are around 1300px diameter and 100 - 400px stroke made with circle tool. 

Hello,when transfering a project, everything works until the last step, when validated, an orrange pop up reads: XHR for "api/asset_transfer/create_request" failed with status 404.Can you help ? Thank you.

Hi,  We recently migrated our integration from a personal access token (figd_...) to a plan access token (figp_...), and the image render endpoint started failing — but only when the version query parameter is included.  Request:  GET https://api.figma.com/v1/images/:file_key?ids=9544:3051&format=svg&scale=1&version=<version_id>  X-FIGMA-TOKEN: figp_...  Response:{    "status": 400,    "err": "Missing required parameter: must provide either user_id or plan_key"  }  What we've verified:  - The same request without the version parameter returns 200 and renders the image correctly, so the token, file, and node are all fine.  - It fails with any version ID, including the file's latest version, and with any format (svg, png).  - GET /v1/files/:file_key?version=<version_id> works fine with the same token, so the version ID is valid and accessible.  - We tried adding user_id as a query parameter and the error persists. Neither user_id nor plan_key is documented for thi

Hello,I believe I was charged twice for my annual subscription after updating my payment card.The two charges are as follows:• Mar 16, 2026 – Mar 16, 2027• May 29, 2026 – May 29, 2027I would like to request a refund for the first charge covering the period of Mar 16, 2026 – Mar 16, 2027, as it appears to be a duplicate.Could you please look into this and process the refund at your earliest convenience?Thank you. [attachment redacted by forum moderator to remove PII]

Hi Figma Education Team,My education status has been successfully verified and I am a higher education student using my school email. However, Figma Make is not available in my account/team. Could you please check whether Figma Make and AI features are enabled for my EDU Pro team?Email: [redacted by forum moderator to remove PII]School: FPT University

I wanted to avail Enterprise Plan, but none of the sales team is responding.

I submitted the request via chatbot but didn’t received the confirmation email and also there’s no new request on my request page! that’s a bug or what? we missed the 30-day renewal window to remove unassigned seats and are requesting customer support to help reopen this window so we can reduce their seat count and associated billing.

Payment was processed automatically on June 11. I have never used it. 

My Figma Professional plan was supposed to renew on June 7th, but the payment failed due to low balance. I didn't intend to keep the subscription, so I figured that was that.Then on June 11th — completely out of nowhere — Figma retried the payment and it went through. No warning, no email saying "we'll retry soon," nothing. I had no chance to cancel in time.I contacted support but they said their policy doesn't allow refunds. Has anyone managed to get a refund in a situation like this? Especially when the retry happened days after the original due date with no notification?Any advice would be really appreciated.

Hi everyone,I am starting this thread to see if anyone else has faced regional restriction issues with Figma's user research rewards, and to hopefully get some guidance from the Figma Community or Research Ops teams.The Issue:I recently completed a product feedback interview via an in-app popup during a Figma tutorial. I was issued a reward link via Rybbon (BHN Rewards) Because my location is in Pakistan, the platform restrictions only permit me to donate the balance rather than claim the incentive money directly.Current Status:I have left the reward link completely unclaimed and untouched. The Research Operations team can verify its status as "Unclaimed" via the corporate BHN Rewards dashboard. I emailed research@figma.com and research-surveys@figma.com yesterday with my account details and the reward link.What I am requesting:Could the User Research/Ops team please look into this, cancel the restricted Rybbon link, and reissue the incentive through an alternative method supported in

Now when moving the Figma window to a second display on a Mac the window does not maximize to full screen anymore when the top bar of the window is double clicked. It also is not moving the menu bar, so when the window is completely on the second monitor the Figma menu bar is showing up on the original Macbook screen. I have also tested this on my work Macbook and Mac studio and saw the same results.

When a text box is set to Middle or Bottom vertical alignment, horizontally resizing the text box by dragging its edge causes the text box to behave as though it is Top-aligned. Steps to reproduce:Create a text box with enough lines of text to reflow. Set the text box's vertical alignment to Middle or Bottom. Drag the left or right edge of the text box to resize it horizontally, causing line reflow.Expected behavior:The text should maintain its chosen vertical alignment (Middle or Bottom) throughout the resize operation, and the text box frame should expand or contract in a way that preserves that alignment.Actual behavior:As the text reflows during resizing, the frame appears anchored to the top edge, causing the text to shift downward and temporarily behave as though it is Top-aligned.Additional observation:Using Shift + Command while resizing produces behavior that appears correct: the text box frame resizes proportionately and the selected vertical alignment is preserved. This sugg

I cancel my plan before the next payment date, and is a free plan, but it still charged, and I’m also free plan now.I’d like for the charge to be refunded 

I accidentally purchased a seat under the wrong team organization and need to move it to the correct team. I was planning to purchase additional seats, but I need them all to be associated with the same team.I've contacted support multiple times and have not received a response in over 24 hours. At this point, I'm unable to move forward with onboarding my team, and the lack of support is making me reconsider whether this is the right platform for us.Has anyone successfully transferred a seat from one team to another? If not, can support issue a refund so I can repurchase the seat under the correct team?Any advice or guidance would be greatly appreciated.

I would like to get a refund or restore my AI credits. I tried building a prototype of a website today a few times prompt was given but FIGMA crashes out, no outcome was given, not a signle version of the prototype, but all of my prompts were consumedd. Started on 3000 now I have 1800, and NOT A SINGLE OUTCOME

Hi everyone,The Figma MCP connector won't connect in Claude Desktop, and I've run out of things to try on my end. Hoping someone here has seen this.**Environment**- Claude Desktop (Windows), latest version- Figma installed as a personal plugin in Claude Desktop- Connector target: mcp.figma.com (cloud connector)**What happens**Clicking "Connect" on the Figma connector opens a claude.ai start-auth URL, and the API immediately returns:{"type":"error","error":{"type":"not_found_error","message":"Server not found"}}The desktop app also shows two banners: "Server not found" and "Failed to disconnect from server". The OAuth flow never starts — it fails before Figma is ever contacted.**Already tried, no change**1. Disconnecting the connector in the app → fails with "Failed to disconnect from server"2. Fully uninstalling the Figma plugin, restarting Claude Desktop, reinstalling → exact same error, and the connector reuses the identical server ID every time. So the broken reference seems to pers

Error ID: d04f9b10a85c4875bc773e86198d7644When I want to make changes from the main, I can't do it, and I get an error message: How can I solve this issue?

Hi Figma Support Team,I am writing to politely request a refund for a recent automated charge on my account.On June 4, 2026, my payment method was automatically charged for invoice number OL0MCCIT-0006. I did not intend to upgrade or renew this subscription, and I have not used any of the paid features or extra seats associated with this charge.I have already updated my team settings and canceled the plan to prevent any further charges. Could you please review my account activity and process a full refund for this invoice?Thank you for your time and assistance.

 This morning I was surprised by a charge for the Full Plan subscription on my credit card. I am not using Figma, and as soon as I noticed the charge, I immediately canceled the subscription.I would like to request that this new subscription charge be revoked and refunded, as I cannot afford this expense at the moment.Thank you for your understanding and assistance.

I cannot confirm charges or cancellation status from here, but if you canceled your Professional plan, you keep access to Professional features until the end of the current billing period, and then the team downgrades to Starter.For the accidentally upgraded seat, new paid seats on Professional are added to the next invoice, and if your plan has renewed under the updated billing model, they can be prorated from the day the seat was approved.Please tell me which page shows you being moved back to Professional—such as Admin, Settings, or Billing—and whether your subscription is monthly or annual.

When I Click “Publish” on my Make project, I see a “Missing Fonts” warning: Clicking the warning shows the missing fonts are Menlo and Halcom: However, these 2 fonts are not being used at all in the project. I can confirm this after having downloaded the codebase to Sublime Text and perfoming a project-wide search for “menlo” and “halcom” and not having found any occurrences. Make itself confirms this via prompt: I have done all these steps and can’t find a solution.The official documentation page for this subject (https://help.figma.com/hc/en-us/articles/38694569552151-Upload-a-web-font-to-Figma-Make) which is reached by clicking “Learn More” on that very screen, says there should be a Delete button on the fonts:However ​​​​​​, as can be seen from the second screenshot in this post, there isn’t such a thing.I’ll follow Make’s own advice and ignore that warning, but it is an odd and annoying thing that it happens.I know I could try downloading the fonts, uploading them and seeing if ei

Hi, I was unexpectedly charged $53.55 on my recent invoice due to accidental automatic seat upgrades. I intended to only have a single Pro seat for myself. I have already downgraded the accidental editors to 'Viewer-restricted' and updated my team settings to manual approval. Could you please look into this and issue a refund for the accidental seat charges?

 I'm opening this ticket because the Figma AI feature for renaming layers is not working.When I click Rename Layers, the loader appears, keeps spinning for a long time, and then nothing happens. The dialog simply closes without renaming anything.Platform and version: macOS Tahoe 26.5.1, Figma Desktop App 126.4.13.Account: Professional (paid).Scope: Happens across all files.Restart: I've tried restarting the Figma app, restarting my Mac, disabling iCloud Private Relay and Tailscale VPN. Nothing changed.Timeline: At least 2 weeks.Could you please look into this?