I accidentally purchased a one-year subscription instead of a one-month subscription. Is it possible to get a refund?
Answer
I paid for the subscription incorrectly. How can I get a refund?
Best answer by Tom Reem
Hey
I can’t access account-specifics but I can see you opened a ticket with our Product Support team. That was the right move — they’re the ones who can help with refund requests. Your case number is: 1614232, and they’ll follow up directly at the email you used to contact us.
In the meantime, here are a few resources that might help you manage your subscription going forward:
Thanks again for your patience while the team reviews your request. Let us know if anything else comes up.
Hey
I can’t access account-specifics but I can see you opened a ticket with our Product Support team. That was the right move — they’re the ones who can help with refund requests. Your case number is: 1614232, and they’ll follow up directly at the email you used to contact us.
In the meantime, here are a few resources that might help you manage your subscription going forward:
Thanks again for your patience while the team reviews your request. Let us know if anything else comes up.
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