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ivan_nik
ivan_nik
New Member
November 24, 2025
Solved

I paid for the subscription incorrectly. How can I get a refund?

I accidentally purchased a one-year subscription instead of a one-month subscription. Is it possible to get a refund?

    This topic has been closed for replies.
    Tom Reem
    Tom ReemSolution
    Figmate
    November 24, 2025

    Hey ​@ivan_nik — welcome to Figma Forum, and thanks for letting us know what’s going on.

    I can’t access account-specifics but I can see you opened a ticket with our Product Support team. That was the right move — they’re the ones who can help with refund requests. Your case number is: 1614232, and they’ll follow up directly at the email you used to contact us.

    In the meantime, here are a few resources that might help you manage your subscription going forward:

    Thanks again for your patience while the team reviews your request. Let us know if anything else comes up.

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    1 reply

    Tom Reem
    Figmate
    Tom ReemSolution
    Figmate
    November 24, 2025

    Hey ​@ivan_nik — welcome to Figma Forum, and thanks for letting us know what’s going on.

    I can’t access account-specifics but I can see you opened a ticket with our Product Support team. That was the right move — they’re the ones who can help with refund requests. Your case number is: 1614232, and they’ll follow up directly at the email you used to contact us.

    In the meantime, here are a few resources that might help you manage your subscription going forward:

    Thanks again for your patience while the team reviews your request. Let us know if anything else comes up.

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