Figma’s billing experience is extremely disappointing. Users should be able to access past invoices without being forced to pay again. They claim that all sales are final, yet they don’t even send the invoice by email, which should be the minimum expectation.
I’m very frustrated by the fact that I had to purchase another seat just to access my previous invoice. This feels completely unacceptable and borderline improper from a legal standpoint. The Figma AI assistant is also unhelpful, repeatedly suggesting the same “solution” of paying again to view the invoice, and only community-based support is available. I needed the invoice today, so I had no choice but to pay—but I still believe there should be a proper workaround for this.
If this is not resolved in a satisfactory way, I will seriously consider switching to a different product.
