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Request to Restore My Suspended Figma Account

  • November 12, 2025
  • 3 replies
  • 56 views
Muaz Muhammad

Dear Figma Support Team,

I hope you are doing well.
My Figma account associated with the email [redacted by moderator to remove personal information] has been suspended, and I am unable to access my design files.

I kindly request your assistance in reviewing my account and restoring access if possible. I believe this suspension might have been an error, as I always aim to follow Figma’s community guidelines and terms of service.

If any additional information or verification is required from my side, please let me know, and I’ll be happy to provide it promptly.

Thank you for your time and support. I truly appreciate your help in resolving this matter.

Warm regards,
Muaz Muhammad
Email: [redacted by moderator to remove personal information]

3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • November 13, 2025

Hi ​@Muaz Muhammad — thanks for checking in, and I understand how concerning this is given the impact to your design files.

We aren’t able to access or make changes to account-specific settings here in Figma Forum, and I’ve removed some personal details from your post to help protect your privacy and security.

For the next step, please reach out to our Product Support team through this secure form: Submit a request. Please be sure to reach out from the email address that’s tied to your account. They’ll be able to take a closer look and guide you through what comes next.

Appreciate your understanding as we help get this sorted.

Muaz Muhammad
  • Muaz Muhammad
  • Author
  • New Member
  • November 14, 2025

Hello ​@Tom Reem 

I didn’t get any help with the issue after following  the procedure you told. Please give me a proper solution. 

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • November 24, 2025

Hi ​@Muaz Muhammad — thanks again for your patience.

I checked in with our Product Support team, and they’ve sent a reply to the email address you used to reach out. If you haven’t seen it yet, it should be waiting in your inbox.

If anything in their message needs clarification or you have additional questions, you can continue the conversation directly with them — they’re best equipped to review account-specific details and get things resolved.

Thanks again for bringing this to our attention. Let me know if anything else comes up.

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