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I’m unable to activate or access the AI features. I’ve checked for updates and tried basic troubleshooting steps, but the feature still doesn’t appear to be available for me.Could you please help me resolve this issue or let me know if there are any requirements I might be missing? Thank you in advance for your support!

I’ve been trying for the past 3 hours to edit the domain of a published website, but with no success. No metter the name I try, I always get the same error “invalid domain”.   

Figma app (on Windows PC) is switched and is not being used.I am a project manager and I use figma app on my pc and sometimes the web browser but i have seen this issue more on the app, if i am looking at a page at certain design and i switch to some other application and come back to it lets say after 10 minutes, it will load with new changes and it would switch to another page, can you please help me as in how to stop this from happening.I dont use the browser that much so not sure about it, but it is definitely happening in the app.

Hi. I had a file on my deleted drafts. I decided that I wanted it back and clicked on “Move file”. I moved it to one of my drafts on another Team workspace I have.After doing that, the file just dissapeared, as if it was deleted. I want to get it back since I didn’t want it deleted. Would love some help from Figma team on this. The file’s name was “Intangible” (I have another one called “Intangible Admin”, it’s not that one).

So our team builds our pages as components, so they can be used in flows, dev mode, etc and have one single source of truth (beats having to update a dozen screens when one change is made). As a result, I’ve noticed the following issue:I update something on the main component screen on another page, which propagates the changes throughout the document, including the page we use to house all of our dev handoff sections (one section per ticket) The change shows in the section (on another page in the same file), but the status of “ready for dev” doesn’t change from green to yellow, showing that something has indeed changed on that page.If I make a change directly (add a annotation, etc) to that section, then the flag will change from green to yellow, but making a change to the master component doesn’t trigger that flag.Could we have it to where ANY change that affects a section that’s been marked as ready for dev changes its status?Thanks!

I am trying to build a site with a accordion on it and expanding the whole accordion leads the content below the accordion to get pushed out of the viewport.I can’t set the page to height: hug or filland autolayout leads to the same behaviour as the page does not grow.Is this a preview problem or is this a figma-sites issue. 

Has anyone else had the problem with publishing a template where you click ‘Publish changes’, it shows the toast message on the bottom with how many total changes there are (and how many of those changes are published), then the last updated is supposedly published, but the button in the top right still says ‘Publish changes’ instead of ‘Use in new deck’?Then when I click the publish button again, there are 5-9 updates left to publish, and it goes through ‘publishing’ all of them ‘again’. And it only seems to actually be publishing one change each time I click the publish button.

Hey! I have paid for the Full Seat subscription of Figma Pro, and I intend to use my account to host 2 different websites.For the first website, all went smooth and I was able to change the subdomain to my preference.But for the second website, when I try to change the subdomain, I get a yellow text saying “Invalid domain”.I have no clue what’s going on. I contacted Figma’s AI chatbot and I tried all the troubleshooting methods that it told me, but nothing worked.Can someone please help me… 🙏

Hi, we’re currently working on our Make-a-thon submission and ran into an issue - we can’t continue working on the project. I’ve attached a screenshot of the error message, which says we’ve reached our current limit (full paid seat).Could you please advise what we should do? How can we finish the project?Thanks in advance!  

 This is unexpected behavior and results in ghost triggers in a prototype. I know we can turn off hints on click, but if there are some visible layers with triggers that we want to keep, it would end up being toggled off for all of them.Additionally, even if hints are turned off, you are still able to accidentally click the link, which is a problem.

Hi everyone,I wanted to share my recent experience with upgrading to Figma Make Pro and see if others have encountered the same issue.I've been working with the free version of Figma Make for the past few days and have been absolutely loving the workflow. It felt like a game-changer, so I was excited to go Pro to speed things up and remove the free user limits.However, my excitement quickly turned to confusion. The very first time I tried to use a prompt to change some text after paying for the Pro subscription, I was hit with the message: "Limit reached for this feature until Aug 5, 2025."This has left me wondering: what are the actual benefits of the Pro plan regarding usage limits? I upgraded with the assumption that 'Pro' meant removing the restrictive daily limits that you encounter on the free plan. If the paid plan is still heavily capped (e.g., just a handful of prompts a day), it's hard to understand the value for the price. This wasn't made clear at all during the upgrade pro

Hello,I’m currently using the Figma Education Plan as a student enrolled at Coursera (also student in a spanish UX/UI online school) I received an email about verifying my educational status, as usual I select the “Bootcamp and Online program. But I don't have the option to self-verify on my end. I’ve this message : “Bootcamp students & educators: You cannot self-verify, you must be verified by your bootcamp. Please reach out to them directly with any questions.Bootcamp admins: To be added to Figma’s list of approved bootcamps, please apply here. Once you have been approved, you can verify your students.”But in my case is not a bootcamp but an Online Program. I contact Coursera, and they tell me that they don't have anything to do, that I must do the self-verification…  I don't know if the problem isa. that the message should only appear for bootcamps and is also appearing for online courses.b. Or that online academies like Coursera aren't informed that from now on they have to per

Students unable to get verified and I created a request to verify them. I have Educator access and my students are unable to verify as our college is not listed. And it says the school is unable to do the same. Please can this be fixed. My Educator account is from [REDACTED - please do not post personal information onto the public forum]

I’ve created a project in Figma Sites and connected to my domain with DNS. In the file settings, I’ve made sure to uncheck the “Exclude from search engine results” option.However, after publishing, the noindex meta tag still appears in the site’s head when i try to do index in Google Console. There are no noindex tags in my code.Can you please help me with my problem.Site URL on my domain is https://www.footfault.club/ 

"I accidentally deleted an important group or project and I can’t recover it."

Just today, after learning about the changes to Figma's education plan, I was getting ready to migrate to the professional plan. Before that, I needed to access a file from my personal account, and I'm experiencing excruciating slowness, not just with this file but with all my personal files. Whether accessing it through the browser or the desktop app, they simply lag. I've tried everything, but nothing has worked.The strangest thing of all is that this is only happening in my personal account. In the company account where I work, the files open normally.I've already migrated my personal account to the professional plan, and the problem still persists. I really don't know what to do :(

Hello,Since yesterday, the Figma desktop app has become very slow. It takes a long time to load, text and objects respond with a delay, and dragging elements causes lag and leaves a trail.Interestingly, everything works smoothly in the browser version.I’ve already tried the following troubleshooting steps: Cleared the app cache Reinstalled Figma Updated all drivers Disabled antivirus Unfortunately, none of these helped. Until yesterday, the app was working perfectly without any issues.Is there anything else I can do to resolve this?It’s really inconvenient to work in the browser version for my daily tasks.Thanks in advance for your help.

Hello Support, We are currently running on Professional plan which is renewed annually but we want to update the number of paid seats from 3 to 2 as the one extra seat is not required and also it is unassigned.Please help us with resolving this issue.

Before, I could use the Figma AI to match the designs from my colleagues, but now our account is unable to match them and instead it shows library contents.  

I keep facing this issue: Figma severely punishes me for my love of having many open pages. Initially, my pain was that they still haven’t added a scroll feature for tabs, as is already implemented in almost all browsers! When you have around 20 tabs open (this is an approximate number; I haven't counted), all new pages fall off the edge of the screen, making it impossible to access them without closing some of the open tabs. A particular source of frustration is when a colleague sends a link to a file, you go there, open a voice chat, and during the discussion, you need to show something from another file. You switch to that file, copy the screen, but can’t get back because that file has already gone off the edge! It’s incredibly annoying. I work on a large product with many teams and numerous files, and I like to keep these files handy, but every time I have to urgently close tabs just to return to the conversation.A new navigation issue with tabs appeared after one of the recent upd

I created a site with a mobile breakpoint, and it scales properly on my desktop, but when I navigate to it on my phone, I see the mobile layout for just a split second before it switches to the desktop layout. Any ideas on how I might fix this?

I had one annual full seat on my account. I needed to add a new monthly full seat to the account, as I have a temporary worker working on my team. When I went to add a monthly seat, an annual seat was automatically added to my next invoice instead. How can I change that additional annual seat to a monthly seat and get the charge changed accordingly on my invoice/charges? If that’s not possible, how can I remove that additional seat all together and get it removed/refunded from my next month’s invoice?

Some Figma projects take a long time to load. Even when the file appears to have finished loading, navigating between layers is extremely slow or unresponsive, making it difficult to work on the design.Steps to Reproduce: Open a project with multiple pages and layers. Wait until the file seems to be fully loaded. Try to navigate or switch between layers.. Environment: Figma desktop/web Browser

Hi all, Each time I publish a library after making some changes all my icon library gets affected from this change and I end up with thousands of updates each time. This happens especially when I don’t make an update on the icons but on other primitives, such as colour, typography or other variables. Is there a way to find out what’s causing this to trigger? Thanks  

As stated, the Video Settings menu is not allowing me select or deselect settings with newly uploaded videos. The issue persists on both the desktop app and on Google Chrome browser. Videos that were uploaded a few months ago do not have this issue.  Am I missing something?