Report a Problem

Example, I made a component names “Navbar”and exported to Figma Make… Then I try to make it with something like this prompt… “Make a new Welcomepage with a navbar component”or… even added to the AI “Guidelines.md” like* Every page should has a Navbar on the top (use component Navbar, dont make your own navbar, use only component)  My result still not using the my own Navbar… What should I do? or Figma Make can not do this?

I’m a design student who uses Figma daily for coursework and campus activities. On October 16th, I changed the email on my account, prompting me to re-verify my education status. Upon trying to reverify, I was met with the same “Verification Limit Exceeded” error that others (1, 2, 3, etc.) have received lately.Following the advice given to this poster, I contacted SheerID support to resolve the issue. From our past week's correspondence (attached), it seems that SheerID is unable/unwilling to edit verification requests from their end, and that the root cause lies within Figma instead.I submitted a support request with Figma (attached as well), but received a seemingly-automated reply telling me Figma Education users were only able to seek support via the forum.I would appreciate any help in this matter, as I lack the funds to upgrade to a proper Figma plan, and this extended downtime is causing me to fall behind with my university. Thanks in advance! 

MacBook Pro Pro Max M3, this is what the application window looks like. It only works in the Safari browser. How can I solve this problem?

Good afternoon, everyone! I uploaded the video to the project after restarting the prototype, it loses a lot of quality and becomes pixelated.I've tried converting to WebM format and reducing the file size, but it still doesn't help. The frame size and the video are the same. 1920 x 1080 px

I'm trying to publish my website but this error keeps returning:Could you please help me resolve this ?

I’m working in Figma slides and I can use predefined variables and create my own. But I can’t edit them or find them anywhere in the current file, project or anywhere. How do we edit variables in Figma Slides? It works fine in figma designs within the same project and other projects, but I can’t even see published variables from other files or projects while working in figma slides. Please help someone, everyone, ANYONE!!!!

Hey 👋I’m having issues publishing and using a Template in Figma Slides. I’ve published a template to our team. But the file constantly tells me there are are Unpublished changes. I go ahead and publish changes, see the progress complete and then it still says there are unpublished changes. With no changes at all.Any suggestions on why it’s still saying unpublished changes would be appreciated.Thanks in advanced!

It’s weird. I zoom in, and randomly, either part of the fill, or all of the fill, just disappears. sometimes even just a part of a cube of fill appears on a circular shape. I don’t know why it’s happening, or how to fix it. Any ideas on how? I wish I could show a video, but I don’t know how to.

Hey!My colleagues and I are experiencing issues with images in Figma. Images that used to appear in our files are suddenly disappearing. The image layers are still there, but the images don’t show up either in the files or in prototype preview. However, when we check the version history, the images are still visible.Also, since this bug started, whenever I try to import new pictures, Figma shows the error message:“An invalid image or thumbnail was removed.”Could you please check if this is a known issue or if there’s any workaround?Thanks!

I’ve discovered a reproducible prototype bug where any layer with an “On tap” interaction briefly flashes or shows its pressed state even when clicking anywhere else on the same frame.How to reproduce: Create a new file with two simple frames (e.g. Home + Next). Add a rectangle on the Home frame and give it an interaction: On tap → Navigate to Next. Run the prototype. Tap anywhere except the button — the button still flashes as if pressed. Expected: Button should only show its pressed/active state when tapped directly.Actual: The button reacts visually on any click within the frame, even on empty space.Tested in both browser and desktop apps (latest versions, Nov 2025) — same behaviour, so this appears to be a global bug rather than a file-specific issue.

Figma UI just got updated and Auto-layout settings are not visible now. Shortcuts like Shift + A in windows are applying auto layout, but its settings like changing direction, setting up positions. Why Figma keeps on changing its UI?  

I can't downgrade my student (which is I accidentally did) account to normal account? please advise………. 

I have tried cursor, tongyilingma, codex, trae, and codebuddy.The main problems are:1. Because the design doesn't use auto layout, all elements are absolutely positioned, making it impossible to recognize relative relationships and hierarchy.2. Few elements3. Styles don't matchIs there anything that can directly generate high-fidelity code? ...

Modifier  .border(width = 1.dp, color = Color(0xFFD9D9D9), shape = RoundedCornerShape(size = 16.dp)))  .width(1047.dp)  .height(177.dp)  .background(color = Color(0xFFFFFFFF), shape = RoundedCornerShape(size = 16.dp)) 

I have the problem that we are connected to a customer's project. Unfortunately, however, only 0 members are displayed in the team. But several are assigned.Whats the problem with it?

Hello,I recently graduated, so no longer have access to my school email. I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and was unable to get a response after I opened a support ticket, so here I am asking help for this issue.The workaround that is suggested by Support staff on this forum (email forwarding) is not an option for me unfortunately.Thank you!

I can’t use shift + option + {arrow key} to move an object WHILE measuring its distance to another object. Am I tripping here? I’m pretty sure this was possible until yesterday, I use it all the time to organize frames over bigger distances.Now it weirdly cycles through measuring distances around other close-by objects. So annoying.  

Hi Figma Support Team,I’m encountering a recurring issue when trying to open certain files in the Figma desktop app. Every time I attempt to open these files, Figma crashes and displays the “Something went wrong – Reason: crashed” message (screenshot attached).Details: Platform: Figma Desktop App Behavior: App crashes immediately upon opening specific files Frequency: Consistent for these files only Attempted fix: Reloading and restarting didn’t help OS: Windows 11 Could you please advise on how to resolve this or check if there’s a known issue affecting file loading on the desktop app?  

Hi Figma Support Team,I’m encountering a recurring issue when trying to open certain files in the Figma desktop app. Every time I attempt to open these files, Figma crashes and displays the “Something went wrong – Reason: crashed” message (screenshot attached).Details: Platform: Figma Desktop App Behavior: App crashes immediately upon opening specific files Frequency: Consistent for these files only Attempted fix: Reloading and restarting didn’t help OS: Windows 11 Could you please advise on how to resolve this or check if there’s a known issue affecting file loading on the desktop app? Something went wrongReloading Figma may fix this.ReloadClose tabFor help, visit help.figma.com or contact support@figma.com.Reason: crashed  

When I’m zoomed into a frame (some of the frame is off screen) and I paste to replace (one frame or multiple frames across the canvas), my viewport shifts awkwardly and aligns to the bottom of the same frame (or another frame? I’m not even sure). It’s quite disorienting and forces me to navigate back to where I was. This seems unintentional and I’d recommend not moving the viewport at all.Thank you!

When I ask Figma Make for pop-ups, I am never able to change the width of the modal that Figma Make offers me. I regularly want to increase the width of my modal, but after many different attempts (sending a mock-up from Design, clear explanation, etc.), Figma Make tells me that the change has been made, but when I test it, no change has been applied. If you have any advice on how to make the right prompt that allows Make to make the expected change, I'm all ears.

I’m not able to access one of my design files. I’ve checked all my teams, projects, and trash, but it’s missing.It’s a very important file. Any help is appreciated.

I had not add new seats and change the plan, but the system automatically change seat type and billed me.

I’m currently having issues publishing my figma make project. I finished the project, connected my domain and added supabase authentication login. When i pressed publish, its getting stuck on publishing. It’s been like this for hours. I’ve restarted Figma, restarted my Mac, cleared the cache..followed all the previous solutions but nothing is working. Please help!

Hi! I really need help.I've been trying to solve this problem for over a week, but nothing's working.First, a strange bar about 140 pixels wide with the word "mirror" appeared at the top of my Figma mirror. I couldn't remove it, and it was incredibly annoying. I contacted support twice from within the app, but got no response. Now I can't log into the app at all. It asks for an email address, and after entering it, the browser opens, and the screen goes white, as if the site is frozen. I've tried logging in from different devices and different accounts, and I've reinstalled the app, but nothing has helped. This forum is my last hope."Mirror" is a very useful tool, but it would be a shame if this problem isn't resolved.Browsers: ChromeDevices: Android 12, Android 11