I accidentally deleted my account without canceling my professional plan first, and now I am getting billed $260 every month. I re-activated the account, but I lost the professional plan access and could not cancel the plan from the re-activated account.
I was not able to get a hold of Figma’s customer service to resolve this. Can somebody please help?
Hi
Since billing questions require account-specific review, I’ve opened a support ticket so our Product Support team can take a closer look and help get this resolved quickly. Please check the email tied to your Figma account for a message from me with your case number: 1623386. From there, a team member will follow up with next steps after reviewing the details on their side.
In the meantime, here’s a resource you may find helpful as we work through this together: Manage billing on the Professional plan.
Appreciate your patience. We’ll make sure this gets sorted out!
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