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Locked out of student account

  • October 30, 2025
  • 3 replies
  • 115 views
Praneetha

Hi,

I’ve been locked out of my student account, despite attempting to re-verify several times. I have been using my school issued email address. The verification message says that I have already redeemed the offer or have been verified but I’m still locked out and cannot edit or access my files. Please help.

Best answer by Junko3

Hi ​@Praneetha ,

 

I understand you’re having trouble with your education verification.

Unfortunately, Figma isn’t able to review documents or confirm individual user eligibility directly.

 

Please reach out to the SheerID Support team using this form: Contact SheerID Support

If you’ve already contacted SheerID and still need further assistance, please email our Education team at education@figma.com.

You can also check the Troubleshooting verification and Frequently asked questions sections in this guide for more information: Figma for Education

 

Thanks,

3 replies

J
Figmate
  • Junko3
  • Figmate
  • Answer
  • October 30, 2025

Hi ​@Praneetha ,

 

I understand you’re having trouble with your education verification.

Unfortunately, Figma isn’t able to review documents or confirm individual user eligibility directly.

 

Please reach out to the SheerID Support team using this form: Contact SheerID Support

If you’ve already contacted SheerID and still need further assistance, please email our Education team at education@figma.com.

You can also check the Troubleshooting verification and Frequently asked questions sections in this guide for more information: Figma for Education

 

Thanks,

Dimiter Michailov

Dear ​@Junko3,

I’ve experienced the same problem. After contacting SheerID, they were very helpful in explaining why the problem is NOT on their end.

On the other hand, I have been trying to reach out to education@figma.com for several weeks now, with no response whatsoever. Is that email even supported for customer inquiries at all?

Very poor customer service!

This exact verification problem I have noticed has been experienced by many many users, locking them out of their student accounts, and not providing them with the student plan’s supported features.

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • December 2, 2025

Hey ​@Dimiter Michailov — Tom here stepping in for ​@Junko3 with a quick status update. Thanks for letting us know what’s been going on and I apologize for the delay. I went to follow up on your case, and while I can’t share account-specific details here in the public forum, I can confirm that a team member sent you an update just a bit ago with next steps. When you have a moment, please check the email inbox associated with your Figma account for the message linked to case: 1624327.

If anything is still unclear after reviewing their note, feel free to reply directly to that email — they’ll be able to continue helping you from there.

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