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Hi,

I’ve been locked out of my student account, despite attempting to re-verify several times. I have been using my school issued email address. The verification message says that I have already redeemed the offer or have been verified but I’m still locked out and cannot edit or access my files. Please help.

Hi ​@Praneetha ,

 

I understand you’re having trouble with your education verification.

Unfortunately, Figma isn’t able to review documents or confirm individual user eligibility directly.

 

Please reach out to the SheerID Support team using this form: Contact SheerID Support

If you’ve already contacted SheerID and still need further assistance, please email our Education team at education@figma.com.

You can also check the Troubleshooting verification and Frequently asked questions sections in this guide for more information: Figma for Education

 

Thanks,

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