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***URGENT: I did not receive an automated support ticket number or a response to my email request sent 7 days ago.***Hello,I am writing to report a billing issue regarding an unintended renewal charge on my Figma Pro subscription. The subscription was cancelled prior to the renewal charge being processed. Based on my timestamps, the renewal charge was applied approximately one hour after I had already cancelled the subscription. This account is completely inactive and has not been used to edit or create files since the charge. Could a community moderator please manually escalate this to the billing team and help me open an official support ticket to review this glitch? Thank you for your assistance.Best regards,Nazish Munir

I have an issue with my current account. There are two domains attached to it: one is my company's organization, and the other is my personal paid full-seat account. However, when I log in, there is a permission conflict/error, and I am unable to access the client's prototype (proto) resources. When I try to access the client's Figma prototype materials, I am unable to view them if I log in with my IBM account. However, if I log out and access the link as an unauthenticated user, I can view them without any issue. Could you please temporarily remove my account from the IBM Figma organization? I was able to access these files normally before I applied for the organization's 'view' feature.  

I'm currently enrolled in a Design Tokens course, and the course coordinator has added my account ([redacted by moderator to remove personal information]) to a Figma Education plan that is supposed to remain active for 8 months.However, I'm unable to create or manage Modes in Variables, even though I understand this feature should be available under the Education plan.Could you please help me understand why this feature is unavailable on my account?I've attached a screenshot showing the issue for reference.Account Email: [redacted by moderator to remove personal information]Thank you for your assistance, and I look forward to your response.Best regards,Raneem Yacoub

Figma recently launched the feature for a grid to automatically add/remove rows depending on the content that’s actually in there.  Unfortunately it’s not working for me, and I haven’t seen anyone else talking about it. Let’s say I have a component with a grid, and it has about 4 rows worth of cards inside. When I use the instance of this component and hide 1 row’s worth of cards, the grid initially shrinks in height to hug the remaining 3 rows visible. But a few minutes later the instance will pop back to the height of 4 rows, leaving an empty row. If I toggle hide/show on the cards it will force Figma to recalculate the height and hug again, but then the same thing will happen again 2 minutes later.  The inverse is also true; if I include hidden extra cards in my component, and turn them on in the instance, the grid will initially grow in height to accomodate the extra cards, but later shrink again to the original number of rows, causing the extra cards to overflow the frame.

I’ve recently run into an issue with the color picker in Figma. Normally, when you hover over an area, you immediately see a live preview of the color under your cursor. That no longer seems to work: Figma only picks up the color from the spot where the picker initially lands, and the preview doesn’t update when hovering over other areas. It feels like the tool gets stuck on the first position.On top of that, it’s no longer possible to scroll or zoom in/out while using the color picker. The scroll/zoom action only happens after selecting a color, almost like there’s a delay.The correct color is still applied in the end, but the workflow becomes quite inconvenient. This clearly feels like a bug, so I hope it can be resolved soon.

HI Figma Support Team,I am writing to request a full refund for a recent subscription charge of $272.04 that occurred on June 13 2026.This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.Thank you for your time and for providing such a great tool. I look forward to your positive response.

Hello,​I urgently need help from a Figma Support Specialist to locate and restore a missing design file. A team/group was recently deleted on my account, and I strongly suspect the file vanished with it.​I have checked my Trash (with the "Anyone" filter), Drafts, and Recents, but the file is completely gone.​File details:​Approximate file name: "BAZE портфолио"​Pages inside the file: "uikit", "важное"​Could a support specialist please look into my account logs and help me recover this specific file or restore the deleted team? Thank you so much!

Figma Make looses connection during a prompt with “Cannot connect, check your internet try again”. Super annoying! Counts towards my credits as well!Error ID: 762ba196-9a74-4f24-8af8-fbfe6a1c7290

Refund Request – Unexpected Charge on Professional Plan Dear Figma Support Team,I am writing to request a refund for an unexpected charge on my account.I was not aware that my subscription had auto-renewed, and I have not used the service since the charge was made. I would kindly ask for an exception to process a full refund.Account Details:- Email: [redacted by moderator to remove personal information]- Plan: Professional- Charge Date: June 21, 2026 at 9:35 PM (KST)- Amount: $16.50I would greatly appreciate it if you could review my case and process a refund to my original payment method.Thank you for your understanding.Best regards,Jaehyeok Lim

Similar issues have been happening for a long time. Basically I start to randomly see things like a frame that was set to hug width suddenly become wider, or the content inside a layer suddenly shift.Sometimes it goes back to normal when I click into the layer. Sometimes clicking into it doesn’t help. Sometimes undo/redo fixes it, and sometimes even that doesn’t work. And I need to manually change it back. I never reported it before because I couldn’t figure out how to reliably reproduce the bug. But today I saw something even weirder, so I recorded a video. link here: https://drive.google.com/file/d/1i2jXOSnPS3bkQPkFjjswPSZFPGhGpcov/view?usp=sharing My guess is this might be a regression from lots of recent feature releases. But honestly, when this keeps happening, it makes Figma feel less and less trustworthy. I really hope the team can look into it and fix them soon. 

Hi, I downloaded Xcode 27 Beta on my macOS Tahoe 26.5, then went to plugins > add by url, pasted the below url then I get the error “figma” couldn't be imported because a plug-in with that name is already available. I never installed the plugin before ! is there any fix ?  https://github.com/figma/mcp-server-guide

 Hi Figma team, I got access to the Figma Agent beta recently and honestly I was really happy about it. Used it for the first two days, no issues at all. I thought finally, something that actually feels useful in my workflow. But from day three, every single attempt threw an error. A redbox with some numbers and a "something went wrong, try again" message. I tried multiple times thinking it was a one-time glitch but it kept happening every single time.So I figured maybe it's a cache issue or something on my end. I cleared everything, fully quit Figma, and reopened it. That's when things got worse. The Agents tab in the sidebar was just gone. Not just the on-canvas stuff, the entire thing. Sidebar icon, agent interface, all of it. Like it never existed. I'm on a Professional plan with a Full seat and the files I was using are under the same team that had access. Everything checks out on my end.I really want this back. Could someone check on the backend if my access got revoked or rolled

Only archived repos are showing up in our list of avaialble repos for code connect

Hello,I am the billing owner of a Professional Team workspace.I recently noticed an unexpected charge related to a Dev Seat that was assigned to another user on my team. I was not aware that assigning this seat would create an additional paid charge on my account.As soon as I noticed the charge, I changed the user’s seat back to a free View seat to prevent any future charges.I have already contacted support and currently have the following tickets:Ticket #1966951 Ticket #1971567I submitted my refund request immediately after the charge was processed, but I have not yet received a response from the billing team.Could someone please confirm that my request is being reviewed and advise whether any additional information is needed?Thank you for your time and assistance.

When browsing the community page, clicking on content to enter the details page and then going back causes the page to return to the top. This is very frustrating because, while browsing various creative works, I inevitably click "Details" to view the creator's other content. Once I return to the previous page, it resets to the top instead of staying at the position of the content I was just viewing.

How do you get rid of “ghost components” after you make sure there are 0 instances in a library or work file, but they are still shown in the Assets panel in both the work file and the library? The flow was: I published the library with a new component → deleted the component → published the library again. It happened within a few minutes, so no one used it.When I try to insert the ghost instance in the library it says “You can't add an instance of a shared component into the document from which the shared component was published if the original component was deleted."So why does it still clutter my assets panel? How to fix this?

Support ID: e042ffd5-3978-42a9-8c22-2f40440f1f34I requested an icon to be created based on the provided input, but the generated icon is incorrect and does not match the requested concept. The icon is also poorly aligned, visually unappealing, and does not meet the expected design quality. Please review the input and regenerate the icon with proper alignment and an accurate representation of the requested design.

We’re seeing a recurring issue in Figma where files get stuck in a constant “syncing” state and fail to properly save changes. This creates several workflow blockers: Severe lag while working — interactions become slow or unresponsive during sync. Unable to close the browser tab — Figma prevents closing due to “unsaved changes,” even when everything should be saved. Version history overload — the system generates excessive versions because of the repeated auto-sync attempts, making the file history cluttered and harder to audit. As a design system designer managing component libraries, this issue becomes especially problematic. It interrupts handoffs, slows down updates to shared components, and increases the chance of file conflicts or outdated states being published. It directly impacts our ability to deliver high-quality, timely component updates.Requesting investigation into: Why files remain stuck in the syncing state Whether autosave is failing silently How version creati

Hello Figma Support,We recently transferred part of our Figma projects to the new workspace. We noticed that around 100 files still show the previous owner as: user@company1.comHowever, when we open the sharing settings and check “Anyone in [project name]”, we can also see the owner/account listed as: user@company2.comWe want to make sure we handle this correctly and avoid making any files ownerless or inaccessible. Could you please advise on the fastest and safest way to transfer ownership of these files from user@company1.com to user@company2.com?Specifically, we would like to understand:Is there a way to bulk transfer ownership for approximately 100 files?Can this be done through the Admin Console, or does Figma Support need to perform the transfer? Would removing or deleting user@company1.com from the organization automatically transfer ownership, or would the files become ownerless?Is the project-level owner shown under “Anyone in [project name]” enough to ensure the files are saf

I created an app with Figma Make and I'm trying to select an element inside a container with the pointer tool. However, because there's a shimmer effect layer over the container, I can't select any of the objects underneath, only this shimmer layer. How do I select the elements inside / beneath it?

I cant access Figma Agent. My figma app dont update to the latest version.

Hi everyone,for some time now my exports from Figma look noticeably blurry/pixelated.The canvas preview looks perfectly sharp, but the exported PNG/JPG does not.This happens across different files and export sizes (e.g. 1200×628, social assets).Has anyone experienced this recently? Could this be a rendering or export bug?Appreciate any insights.

Figma's MCP is incredibly difficult to use. Calling Figma MCP with ClaudeCode takes an extremely long time and consumes a lot of tokens when generating design files, and the generated quality is also low. All my design systems are actually based on Figma, and now I have to explore new design software such as Apple Pencil, Claude Design, and Open Design, migrating component assets elsewhere. It's heartbreaking. Figma could definitely be better than any other design tool; it's just really hard to use right now, and in the team's exploration of AI workflows, designers are forced to migrate assets.

Hi Figma Team, I kindly request that you provide your Certificates of Tax Residence for the 2026 for the purposes of tax reporting in Poland.These certificates are necessary to ensure proper withholding tax compliance and to fulfill our reporting obligations to the Polish tax authorities.I would appreciate it if you could send the documents in PDF format at your earliest convenience.Please let me know if any further information or documentation is required from my side.Thank you in advance for your assistance.Best regards,

한국시간으로 새벽 3시32분에16.32달러가 갑자기 결제됐습니다. 플랜구독취소도 했어서 무료 플랜으로 되어있는데  왜ㅜ결제된건지 모르겠네요.바로 환불부탁드립니다.